Hong Kong Customer Service Representative
5 days ago
Customer Service and Operations Role
Key ResponsibilitiesThis exciting opportunity is for a motivated and organized individual to join our team as a Senior Cargo Customer Service Agent in Hong Kong. The successful candidate will be responsible for delivering exceptional customer experiences, managing cargo operations, and driving sales growth.
Main Responsibilities
- Handle customer inquiries and complaints, responding promptly and professionally.
- Coordinate and process cargo shipments, ensuring accurate documentation and timely delivery.
- Build relationships with customers, identifying business opportunities, and developing sales strategies.
- Collaborate with sales teams to achieve sales targets and grow revenue.
- Ensure compliance with safety and security regulations, maintaining accurate records and reporting incidents.
What You'll Need
- At least 2 years of relevant experience in customer service, sales, or cargo operations.
- Excellent communication and problem-solving skills, with a strong ability to work in a fast-paced environment.
- Good knowledge of cargo reservation and tracking systems, as well as overall cargo operations.
- Able to work under pressure, prioritize tasks, and meet deadlines.
- Fluency in English is essential, with good command of written and spoken language.
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