Hong Kong Customer Service Representative

5 days ago


Hong Kong Island, Hong Kong SAR China Qatar Airways Full time

Customer Service and Operations Role

Key Responsibilities

This exciting opportunity is for a motivated and organized individual to join our team as a Senior Cargo Customer Service Agent in Hong Kong. The successful candidate will be responsible for delivering exceptional customer experiences, managing cargo operations, and driving sales growth.

Main Responsibilities

  • Handle customer inquiries and complaints, responding promptly and professionally.
  • Coordinate and process cargo shipments, ensuring accurate documentation and timely delivery.
  • Build relationships with customers, identifying business opportunities, and developing sales strategies.
  • Collaborate with sales teams to achieve sales targets and grow revenue.
  • Ensure compliance with safety and security regulations, maintaining accurate records and reporting incidents.

What You'll Need

  • At least 2 years of relevant experience in customer service, sales, or cargo operations.
  • Excellent communication and problem-solving skills, with a strong ability to work in a fast-paced environment.
  • Good knowledge of cargo reservation and tracking systems, as well as overall cargo operations.
  • Able to work under pressure, prioritize tasks, and meet deadlines.
  • Fluency in English is essential, with good command of written and spoken language.


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