Customer Service Representative

1 day ago


Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Overview

Cathay Pacific Airways Limited invites applications for a Customer Service Representative position at our Hong Kong International Airport location. This role involves interacting with passengers from various cultures, providing assistance at different airport locations, and contributing to a positive airport experience.

We are looking for individuals with strong communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment. If you possess these qualities, we encourage you to apply for this exciting opportunity.

  • Key Responsibilities:
  • Interact with passengers from diverse cultures
  • Provide assistance at check-in counters, departure/arrival areas, and other designated locations
  • Assist behind-the-scenes operations tasks as needed
  • Ensure accurate preparation of flight-related documentation

Requirements:

  • Minimum age of 18
  • High School graduate or above
  • Good command in spoken English; proficiency in Cantonese and Putonghua is an advantage
  • Flexibility to work on shift schedules (including overnight, weekend, and public holidays)
  • Customer service-oriented attitude and good communication skills


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