Customer Service Representative

1 day ago


Hong Kong Island, Hong Kong SAR China Octus Full time
Job Description:

As a Customer Service Representative at Octus, you will be responsible for delivering exceptional service to our clients. Your primary goal is to ensure client satisfaction, promote education, and drive adoption of our product suite.

Key Responsibilities:
  • Become an expert in our client segments, products, and the sub-investment grade market.
  • Maintain consistent contact with clients to understand their business drivers and goals, ensuring they remain sticky with our product suite.
  • Educate and train users on utilizing our platform, including demos, sharing best practices, customizing email preferences, and providing updates on new functionalities.
  • Monitor key performance indicators across accounts and strategize outreach efforts to maximize usage and adoption.

We are looking for a self-starter who is diligent, creative, organized, persistent, and detail-oriented. If you have experience or interest in finance or subscription-based services, that's a plus



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