Customer Service Representative

3 weeks ago


tsuen wan tsuen wan hong kong, Hong Kong SAR China Global Exchange Hong Kong Limited Full time
Global Exchange Hong Kong Limited New Territories, Hong Kong SAR1 week ago Be among the first 25 applicantsCustomer services in Foreign Currency ExchangeInternational Company with good career pathTransportation, Monthly Bonus, Double PayJob DescriptionResponsibilities:Manage significant amounts of cash in various currencies.Drive sales leads and introduce products to customers.Identify and evaluate customer needs to achieve satisfaction.Provide accurate, valid and complete information by using the right methods/tools.Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.Adhere to communication protocols, rules, and regulations.Meet individual and team goals, going above and beyond in interacting with customers.Requirements:HKDSE graduate or above with customer services working experience in relevant fields, e.g., retail, hotel, catering, or airline industry. Fresh graduates are welcome.Good command of written and spoken English; Cantonese or Mandarin will be an advantage.Good customer service skills along with effective interpersonal and communication skills.Self-initiative, positive attitude, commercial sense, and good time management.Immediately available will be an advantage.Candidates with more experience can apply for the position of Team Leader.

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