Customer Service Representative
2 days ago
We are seeking a Customer Service Representative to join our team at JPC Texson Ltd. The successful candidate will be responsible for delivering exceptional customer service, ensuring timely and accurate resolution of customer inquiries and issues.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Provide product information and resolve customer complaints in a professional manner.
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
Requirements:
- Degree/Higher Diploma in Logistics Management & Transportation or equivalent background.
- 1-2 years of related experience in customer service/sales support/operations in a shipping company.
- Proficient in written and spoken English; Chinese and Mandarin is preferred.
- Good computer knowledge in MS Office.
- Strong communicator and presenter, self-motivated, team player, outgoing and aggressive.
Benefits:
- Mon to Fri 9am-6pm; 5 days work.
- Annual leave: 12 days.
- Birthday leave.
- Medical insurance.
- Work-life balance.
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