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IT Service Delivery Specialist
1 month ago
About the Role
We are seeking a highly skilled IT Service Delivery Specialist to join our team at AIA. As a key member of our IT department, you will be responsible for providing technical support and coordinating with vendors to resolve issues.
Key Responsibilities
- Act as Tier 1 & 2 support and coordinate with different vendors to resolve problems together.
- Accountable for maintaining and supporting all IT technical aspects at the site office.
- Support the IT infrastructure, including computer hardware, application software, and configurations for the group.
- Establish IT standards, including policies, procedures, security guidelines, and knowledge documentation to protect data, software, and hardware.
- Collaborate with vendors, suppliers, and company personnel on IT and related procurement.
- Monitor end-user computing performance to resolve whether adjustments need to be made, and to resolve where changes will need to be made in the future.
- Perform inventory control of IT facilities, record keeping, and documentations.
- Review vendor servicing contract to improve the service quality that they provided.
- Resolve complex operational issues in a diverse enterprise environment, involving multiple services across Azure cloud, on-premises infrastructure, and external applications.
- Build and develop highly scalable data platforms, automated data ingestion processes, and integration pipelines.
- Utilize data management technologies for tasks such as data ingestion, data quality assurance, data security, data lineage, data cataloging, and master data management.
- Work with various data storage solutions, including Data Lakes, relational databases, and NoSQL databases.
- Hands-on experience in BI implementation and data warehouse-related projects.
- Lead junior support to deliver the best solution and support.
Minimum Job Requirements
- IT-related Bachelor's degree or above.
- At least 5+ years of IT support experience with 2+ years of management experience.
- Knowledge of networks and office software, e.g., Microsoft Office (Active Directory), with experience in troubleshooting common issues.
- Familiarity with LAN/WAN/VPN architecture and switching.
- Solid hands-on experience with Python, PySpark, and SQL.
- Hands-on experience with PowerBI.
- Experience in implementing ETL/Data Streaming/Data Analytics solutions.
- Experience in deploying, leading, and supporting in MS Windows (Active Directory) platform would be an advantage.
- A good team player, detail-oriented, good problem-solving skills, self-motivated, able to work independently with good communication and interpersonal skills.
- Working experience in a multinational corporation is an advantage.
- Fluent in Cantonese, Mandarin, and English.
Others
You are required to obtain the relevant license(s) if your job involves regulated activities.
