Regional E-Commerce Director
4 days ago
This role will focus on leading and taking full responsibility for digital-related applications within the APAC region.
The job involves leading a team of professionals to drive digital transformation, with opportunities to participate in cross-functional projects including integration with e-commerce, ERP, mobile apps, and data solutions.
The APAC Digital Landscape includes e-commerce platforms and mobile/web applications:
- Salesforce Commerce Cloud (SFCC) and Shopify Plus for multi-brands' brand.com
- Marketplaces in different local markets including Lazada, Shopee, Momo, etc.
- Mobile application development for e-shop or loyalty applications
Digital Leadership and Ownership:
- Take ownership of IT domain for digital applications (E-Com & Mobile/Web)
- Proven experience managing similar domains in retail companies
- Essential technical know-how in understanding the latest technology trends in digital IT
- Support APAC CIO to drive digital transformation in own domain as well as cross-domains and on a regional scale
Team Management and Resources Planning:
- Manage and lead a diverse team of professionals
- Responsible for team resources planning to ensure work efficiency and productivity
Vendor Management and Offshore Team Management:
- Lead and manage 3rd party vendors to ensure timely delivery
- Review vendors' deliverables and ability to challenge and raise concerns
- Manage and work with offshore developers or QA, etc.
- Must have experience working and managing offshore development teams
Program/Project Management and Delivery:
- Be program/project manager for digital projects and lead teams for project delivery
- Organize project steering committees, advise, and review the plan and status of projects
- Track project risks and decide on corrective measures to minimize impact on cost and delay
- Manage portfolio under own domain and ensure project delivery on quarterly review basis
- Coordination and liaison between Central Digital, APAC, and local e-commerce teams (e.g. Cross-system UAT session, shared functionalities, etc)
- Escalate promptly to seek advice and alignment
Support and Maintenance:
- Review and revise existing working models and propose improvement plans
- Lead and manage operational and functional support of digital applications and support end-users on their day-to-day activity directly or through third-party partners
- Manage functional and demand requests raised by digital/e-commerce teams in APAC
- Run regular BAU ticket analysis with the team and guide the team with RCA approach
Internal Stakeholder Management:
- Communicate with stakeholders including GMs, Digital/E-commerce, APAC IT, Local IT, Group IT
- Provide visibility of maintenance and enhancement on digital projects to key stakeholders
- Keep updated on APAC IT projects to propose potential improvement ideas
IT Internal Governance and PMO:
- Participate and drive team engagement
- Contribute to internal IT PMO processes and functions
- Responsible for IT budgeting for own domain and ensure cost-effectiveness
We are looking for:
- University degree
- 8+ years of experience in working in a Senior Manager/Manager role in developing digital applications including e-commerce and mobile/web applications from retail, FMCG, or related industries
- Solid understanding of process design, methodology, and tools
- Must have experience working and managing offshore development teams
- Experience managing offshore teams for delivering e-commerce projects
- Experience rolling out large-scale digital projects including e-commerce, mobile, or web applications, ideally regional coverage
- Essential functional and technical know-how of implementing e-commerce platforms (either Shopify or Salesforce Commerce or both)
- Essential functional and technical know-how in developing mobile applications
- Experience in integration with heterogeneous systems (retail POS, CRM, marketing automation, ERP, ESB/API) will be a plus
- Strong collaboration with different stakeholders
- Excellent presentation and communication skills in both written and spoken English, Cantonese, and additional Asian languages will be beneficial
- Motivate, drive change, and facilitate problem-solving discussions
- Detail-oriented and autonomous
- Analytical skills
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