Digital Transformation Leader

5 days ago

Hong Kong Island, Hong Kong SAR China L'OCCITANE Group (B Corp™) Full time
Regional IT Domain Leader – Digital

This role will focus on leading and taking full responsibility for digital-related applications within the APAC region.

The job involves leading a team of professionals to drive digital transformation, with an opportunity to participate in cross-functional projects including integration with e-commerce, ERP, mobile apps, and data solutions.

The APAC Digital Landscape includes e-commerce platforms and mobile/web applications:

  • Salesforce Commerce Cloud (SFCC) and Shopify Plus for multi-brands' brand.com
  • Marketplaces in different local markets including Lazada, Shopee, Momo, etc.
  • Mobile application development for e-shop or loyalty applications

Digital Leadership and Ownership:

  • Take ownership of IT domain for digital applications (E-Com & Mobile/Web)
  • Proven experience managing similar domains in retail companies
  • Essential technical know-how in understanding the latest technology trends in digital IT
  • Support APAC CIO to drive digital transformation in own domain as well as cross-domains and on a regional scale

Team Management and Resources Planning:

  • Manage and lead a diverse team of professionals
  • Responsible for team resources planning to ensure work efficiency and productivity

Vendor Management and Offshore Team Management:

  • Lead and manage 3rd party vendors to ensure timely delivery
  • Review vendors' deliverables and ability to challenge and raise concerns
  • Manage and work with offshore developers or QA, etc.
  • Must have experience working and managing offshore development teams

Program/Project Management and Delivery:

  • Be program/project manager for digital projects and lead teams for project delivery
  • Organize project steering committees, advise, and review the plan and status of projects
  • Track project risks and decide on corrective measures to minimize impact on cost and delay
  • Manage portfolio under own domain and ensure project delivery on quarterly review basis
  • Coordination and liaison between Central Digital, APAC, and local e-commerce teams (e.g. Cross-system UAT session, shared functionalities, etc)
  • Escalate promptly to seek advice and alignment

Support and Maintenance:

  • Review and revise existing working models and propose improvement plans
  • Lead and manage operational and functional support of digital applications and support end-users on their day-to-day activity directly or through third-party partners
  • Manage functional and demand requests raised by digital/e-commerce teams in APAC
  • Run regular BAU ticket analysis with the team and guide the team with RCA approach

Internal Stakeholder Management:

  • Communicate with stakeholders including GMs, Digital/E-commerce, APAC IT, Local IT, Group IT
  • Provide visibility of maintenance and enhancement on digital projects to key stakeholders
  • Keep updated on APAC IT projects to propose potential improvement ideas

IT Internal Governance and PMO:

  • Participate and drive team engagement
  • Contribute to internal IT PMO processes and functions
  • Responsible for IT budgeting for own domain and ensure cost-effectiveness

We are looking for:

  • University degree
  • 8+ years of experience in working in a Senior Manager/Manager role in developing digital applications including e-commerce and mobile/web applications from retail, FMCG, or related industries
  • Solid understanding of process design, methodology, and tools
  • Must have experience working and managing offshore development teams
  • Experience managing offshore teams for delivering e-commerce projects
  • Experience rolling out large-scale digital projects including e-commerce, mobile, or web applications, ideally regional coverage
  • Essential functional and technical know-how of implementing e-commerce platforms (either Shopify or Salesforce Commerce or both)
  • Essential functional and technical know-how in developing mobile applications
  • Experience in integration with heterogeneous systems (retail POS, CRM, marketing automation, ERP, ESB/API) will be a plus
  • Strong collaboration with different stakeholders
  • Excellent presentation and communication skills in both written and spoken English, Cantonese, and additional Asian languages will be beneficial
  • Motivate, drive change, and facilitate problem-solving discussions
  • Detail-oriented and autonomous
  • Analytical skills

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