Senior Key Account Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full time

Job Summary

We are seeking a Senior Key Account Manager to join our team at TÜV SÜD. As a Senior Key Account Manager, you will be responsible for managing the relationship with Key Accounts by providing responsive and effective service.

Key Responsibilities

  • Manage the relationship with Key Accounts by providing responsive and effective service.
  • Drive sales and vendor outreach process to achieve sales targets through planning and cross sales execution for assigned Key Account.
  • Responsible for checking Key Accounts' documentation according to clients' requirements and standards when the involvement of a France/German native speaker is requested.
  • Act as Interface to Global sales team and first contact to local sourcing/QA office of retailers/importers when needed.
  • Ensure and monitor compliance of TÜV SÜD offices/labs with the quality processes of the Key Accounts: SOPs, technical requirements, standard reports, pricing, etc...
  • Develop tailor-made QA processes for KA clients.
  • Ensure on-time delivery of quality reports that meet the requirements and contractual terms agreed upon with the Key Accounts.
  • Support in implementing all client-specific test requirements and procedures in close cooperation with lab and Key Accounts.
  • Provide training for the concerned TÜV SÜD offices/labs on the standard operating procedures applicable to each Key Account.
  • Control data upload for some Key Accounts that are using database IT systems.
  • Cooperate with engineers to develop test programs with laboratory when customers need new test development.

Requirements

  • Suitable bachelor's degree or comparable background in related industries.
  • Minimum 3 years related working experience.
  • Strong working knowledge in terms of quality and applicable test standards/regulations or product development or product sourcing.
  • Able to interpret technical information and transmit to the global subsidiaries.
  • Native French/German speaker. Fluent in written and spoken English. Additional languages would be a strong plus.
  • Good communication and interpersonal skills to build internal/external partnership at different levels and demonstrate corporate professionalism.
  • Strong sales skills and experience with client management.
  • Proficiency in Microsoft applications/CRM experience would be helpful.
  • Pro-active and customer-oriented; able to handle various tasks and responsibilities.


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