Technical Support Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

**Job Description:**

We are seeking a highly skilled and motivated Technical Service Engineer to join our team at Classy Wheeler Limited. As a key member of our IT department, you will be responsible for providing technical support to internal and external users.

The ideal candidate will have a higher diploma in Computer Science or related disciplines and at least 2 years of experience in providing user support for MS Windows, Office, and other common office applications.

You will be responsible for performing server administration tasks, including installation, configuration, backup, and restore for MDM, Windows Server, Exchange Server, and Linux CentOS server. You will also maintain IT software and hardware inventory and records, ensuring compliance with IT policies and standards.

Key Responsibilities:

  • Provide technical support for PC, Mac, mobile devices, networks, email, and application software.
  • Perform server administration tasks, including installation, configuration, backup, and restore.
  • Maintain IT software and hardware inventory and records.
  • Perform data entry for POS systems and regularly check CCTV footage.

Requirements:

  • Higher Diploma in Computer Science or related disciplines.
  • At least 2 years of experience in providing user support for MS Windows, Office, and other common office applications.
  • Practical experience in setting up and configuring PCs, Macs, mobile devices, and servers.
  • Good interpersonal and communication skills, able to effectively communicate with users and stakeholders at different levels.
  • Mature, a good team player, able to work independently and under pressure.
  • Good command of spoken and written English and Chinese.


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