Customer Service Supervisor

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

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We are seeking a skilled CUSTOMER SERVICE SUPERVISOR to lead our team in delivering exceptional guest experiences.

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About the Role

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This is an exciting opportunity to join Marriott International as a Customer Service Supervisor, where you will be responsible for providing exceptional service to our guests and colleagues alike.

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Key Responsibilities

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  • Lead by example, demonstrating excellent customer service skills and a positive attitude.">
  • Supervise and train team members to ensure they meet or exceed performance expectations.">
  • Monitor and address guest concerns and issues in a timely and professional manner.">
  • Maintain accurate records and reports of guest interactions and incidents.">
  • Collaborate with other departments to resolve guest issues and improve overall guest satisfaction.">
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Requirements

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To be successful in this role, you should possess:

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  • High school diploma or equivalent.">
  • At least 1 year of related work experience, preferably in a hospitality environment.">
  • Strong leadership and communication skills.">
  • Ability to work effectively in a fast-paced environment.">
  • Basic computer skills and knowledge of hotel operations software.">
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Preferred Qualifications

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Prior supervisory experience and knowledge of hotel policies and procedures would be an asset.

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What We Offer

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Marriott International offers a competitive salary range of $55,000 - $65,000 per year, based on location and experience. Our benefits package includes health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.

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Why Join Us

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As a valued member of our team, you will have the opportunity to work in a dynamic and inclusive environment, where your contributions are recognized and rewarded. You will also have access to ongoing training and development programs, designed to help you achieve your career goals.

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Contact Information

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Please submit your application online at www.marriott.com/careers.



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