Customer Service Representative

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Avery Dennison Full time
About Your Role

We are seeking a highly motivated and detail-oriented Customer Service Officer to join our team at Avery Dennison. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring timely order processing, and resolving customer inquiries and complaints in a professional and courteous manner.

Your Key Responsibilities
  • Order Processing and System Updates: Handle order processing and system updates within the required time frame, ensuring accuracy and efficiency.
  • Customer Enquiries and Requests: Respond to customer enquiries and requests in a timely manner, providing clear and concise information and resolving issues promptly.
  • Customer Needs and Response: Understand customer needs and provide timely responses to customer requests, ensuring customer satisfaction and loyalty.
  • Team Collaboration: Coordinate with the sales team and other departments to follow up and improve delivery services, ensuring seamless communication and collaboration.
  • Inventory Management: Assist in monitoring inventory levels and satellites to improve inventory turns, ensuring efficient stock management.
  • Troubleshooting and Complaint Handling: Handle customer complaints and trouble-shooting according to Company procedures and services standard, suggesting corrective actions to drive service improvement and enhance customer satisfaction.
  • Customer Communication: Communicate with customers regarding the latest development of their accounts, maintaining updated customer profile information.
  • Process Improvement: Provide suggestions to supervisors on the improvement of the current order/operation flow to increase efficiency.
  • Sales Support: Provide selling support to respond to management needs, identifying and generating sales prospects through calls/emails, and developing relationships with business accounts.
  • Reporting and Analysis: Prepare sales-related reports (e.g., daily sales report) to meet the needs of the Commercial team.
  • Team Support: Assist, back up, and provide support to other team members, ensuring seamless team collaboration and coverage.
  • IC Sales Solution: Work with our internal RBIS team to provide IC sales solutions, following up on cold and warm leads to further the sales process.
  • Sales Goals and Objectives: Meet sales goals and objectives set by leadership, ensuring timely delivery of quotations, samples, and proofs to customers.
Qualifications
  • 1-2 years of solid experience in customer services/account management.
  • Detailed-customer oriented, independent, and under pressure to handle multiple tasks at the same time.
  • Excellent communication, account serving, and problem-solving skills.
  • Excellent interpersonal skills.
  • Ability to meet tight deadlines.
  • Fluency in Mandarin and English is required.
  • Proficiency in MS Office application and experience with an ERP system.
  • Degree Holder is preferred.
  • Candidate with less relevant experience will be considered as Assistant Customer Service Officer.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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