Operations Supervisor

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time
About Dah Sing Bank

Dah Sing Bank is a reputable financial institution that values excellent customer service and high-quality operations.

">Job Summary

We are seeking an experienced Operations Supervisor to oversee the daily activities of our retail branch, ensuring smooth operations and exceptional customer experience.

">Key Responsibilities
  • Supervise and coordinate counter services to meet customer needs efficiently.
  • Implement and enforce standard operating procedures to maintain high quality and consistency.
  • Ensure branch security and premises maintenance.
  • Provide guidance and training to staff on operational issues and handle exceptions effectively.
  • Assist in scheduling working hours and participate in performance management and counseling for branch operations staff.
  • Cross-sell bank products to customers to enhance revenue growth.
Requirements
  • Degree holder with a minimum of 5 years of relevant experience or secondary education with at least 8 years of experience, including 2 years in a supervisory role.
  • Thorough knowledge of retail branch operations and security control.
  • Excellent interpersonal and communication skills.
  • Able to work independently and under pressure.
  • Good command of both written and spoken English and Chinese.
Compensation Package

The successful candidate can expect a competitive salary range of HKD $35,000 - HKD $50,000 per month, depending on qualifications and experience.

">About This Opportunity

This is an excellent opportunity for a motivated and experienced professional to join our team as an Operations Supervisor and contribute to the success of Dah Sing Bank.

">Estimated Salary: HKD $40,500 (based on average)

In consideration of the location and industry standards, we estimate the annual salary to be around HKD 486,000.



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