IT Operations Supervisor
4 weeks ago
We are seeking an experienced and proactive IT Operations Supervisor to oversee our IT operations in APAC. The successful candidate will be responsible for managing a team of IT professionals and ensuring the smooth and efficient operation of our IT systems.
About UsPCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.
Key Responsibilities:- Technical Support: Serve as the primary point of contact for all technical support requests from end-users. Troubleshoot hardware and software issues, including desktops, laptops, printers, mobile devices, operating systems, and applications. Resolve complex technical problems and provide timely and effective solutions.
- System Administration: Administer and maintain the company's IT infrastructure, including servers, networks, and other systems. Monitor system performance, diagnose problems, and implement appropriate solutions to ensure optimal performance and uptime.
- Incident Management: Respond to and manage IT incidents, including tracking, escalation, and resolution. Ensure incidents are appropriately documented and reported. Analyse trends to identify recurring issues and implement preventive measures.
- User Training and Education: Develop and deliver training programs to enhance end-user knowledge and technical skills. Educate users on best practices for software applications, security awareness, and data protection.
- Vendor Management: Collaborate with external vendors and service providers to ensure the delivery of high-quality IT services. Monitor vendor performance, negotiate contracts, and manage relationships.
- Diploma or Bachelor's degree in computer science, information technology, or a related field.
- Proven experience as an IT Support Specialist or similar role, with a minimum of 3 years in a corporate IT environment.
- Strong technical knowledge of hardware, software, operating systems, and network infrastructure.
- Proficiency in troubleshooting and resolving complex technical issues remotely and in person.
- Excellent communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Ability to work under pressure, prioritize tasks, and meet deadlines.
- Knowledge of security best practices and data protection regulations.
- Familiarity with cloud-based technologies, virtualization, and remote support tools.
- Proactive mindset and willingness to learn and adapt to new technologies.
$80,000 - $120,000 per annum, depending on experience and qualifications.
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