Technical Operations Specialist
6 days ago
**Job Summary**
JNL Consulting Limited is seeking a skilled DevOps Engineer to join our team. As a DevOps Engineer, you will play a crucial role in designing, deploying, and optimizing chatbot solutions on ServiceNow.
Main Responsibilities:
- Design and deploy chatbot solutions on ServiceNow, incorporating AI models like ChatGPT to enhance user interaction.
- Implement and maintain CI/CD pipelines for chatbot deployment, ensuring robust and scalable infrastructure.
- Collaborate with cross-functional teams to identify user needs and improve chatbot performance and service delivery.
- Oversee chatbot performance, address operational issues, and continuously improve reliability and functionality.
Requirements:
- University degree in Artificial Intelligence, Computer Science, Information Technology, or a related field.
- Proven experience with Chatbot development and integrating AI solutions like ChatGPT.
- Strong knowledge of DevOps practices, including CI/CD pipelines and automation tools.
- Solid understanding of ITIL processes and service management concepts.
- Analytical mindset with excellent problem-solving and communication skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
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