Technical Operations Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China JNL Consulting Limited Full time

**Job Summary**

JNL Consulting Limited is seeking a skilled DevOps Engineer to join our team. As a DevOps Engineer, you will play a crucial role in designing, deploying, and optimizing chatbot solutions on ServiceNow.

Main Responsibilities:

  • Design and deploy chatbot solutions on ServiceNow, incorporating AI models like ChatGPT to enhance user interaction.
  • Implement and maintain CI/CD pipelines for chatbot deployment, ensuring robust and scalable infrastructure.
  • Collaborate with cross-functional teams to identify user needs and improve chatbot performance and service delivery.
  • Oversee chatbot performance, address operational issues, and continuously improve reliability and functionality.

Requirements:

  • University degree in Artificial Intelligence, Computer Science, Information Technology, or a related field.
  • Proven experience with Chatbot development and integrating AI solutions like ChatGPT.
  • Strong knowledge of DevOps practices, including CI/CD pipelines and automation tools.
  • Solid understanding of ITIL processes and service management concepts.
  • Analytical mindset with excellent problem-solving and communication skills.
  • Ability to work both independently and collaboratively in a fast-paced environment.


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