Technical Infrastructure Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China IO Tech Solutions Full time

**Job Description for Technical Infrastructure Specialist at IO Tech Solutions**

We are seeking a highly skilled and experienced Technical Infrastructure Specialist to join our team. As a key member of our support group, you will be responsible for providing functional support for our systems and infrastructure.

Main Responsibilities:

  • System Support: Provide technical support for our Calypso and other systems to ensure smooth operations and minimize downtime.
  • Documentation and Knowledge Management: Maintain up-to-date documentation on operational procedures and technical environment configurations to facilitate knowledge sharing and onboarding.
  • Change Management: Collaborate with development and infrastructure teams to manage change requests and configuration changes, ensuring minimal disruption to services.
  • Incident Management: Respond to and resolve incidents in a timely manner, escalating issues as necessary to ensure prompt resolution.
  • Monitoring and Automation: Configure system monitoring rules and respond to alerts to prevent and resolve issues proactively.
  • Tactical Automation: Implement tactical automation scripts to streamline processes and improve efficiency.
  • Business Continuity Planning (BCP): Participate in BCP drills and contribute to IT security and audit reviews to ensure compliance and preparedness.
  • Project Leadership: Lead projects related to the deployment of new systems and servers, ensuring successful delivery and integration.

Requirements:

  • Education: Bachelor's or Master's degree in IT, Computer Science, or a related field.
  • Experience: Minimum 5 years of relevant system support experience.
  • Skills and Qualifications: Strong knowledge of SQL, proficiency in Linux server commands and shell scripting, good understanding of server and network infrastructure, proven analytical and problem-solving skills, strong communication skills in English and Chinese, excellent attention to detail, and ability to work under pressure.
  • Work Environment: Willingness to work morning shifts (starting at 7 AM) and rotate weekend shifts with compensatory leave entitlement.


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