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Luxury Watch Boutique Team Lead

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

About the Role

We are seeking a highly skilled and experienced Luxury Watch Boutique Team Lead to join our team at Swatch Group. As a key member of our sales team, you will be responsible for leading and supervising a team of sales professionals to achieve sales and customer service targets.

Key Responsibilities

  • Lead and supervise a team of sales professionals to achieve sales and customer service targets
  • Ensure all directions and guidelines from management are followed properly
  • Develop and implement strategies to improve sales and customer service performance
  • Monitor customer feedback and service standards
  • Support the Boutique Manager in development through training, coaching, and use of KPIs
  • Provide strong leadership and people management skills to the team

Requirements

  • Post-secondary education or above
  • At least 5 years of relevant working experience in luxury products, preferably in watch and jewelry business
  • Pleasant, customer-oriented, and team player
  • Strong leadership and people management skills
  • Good command of spoken and written Cantonese, Mandarin, and English
  • Proficiency in MS Office suite