A. Lange und Söhne Sales and Team Lead

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China A. Lange und Söhne Full time
Key Responsibilities

As a Sales and Team Lead at A. Lange und Söhne, you will be responsible for driving sales growth and leading a high-performing team in a luxury watch boutique setting.

Key Performance Indicators (KPIs)
  • Exceed boutique budgets in accordance with brand retail strategy
  • Plan and implement monthly meetings and actions
  • Achieve boutique KPIs defined by management
  • Assist management in proactively implementing boutique commission schemes
  • Adhere to HQ commercial guidelines and be accountable for their implementation
  • Maximize profit by controlling and minimizing costs
  • Regularly analyze and question sales figures with management to refine future sales projections
Team Management
  • Lead the boutique team by explicitly communicating objectives, responsibilities, results, brand standards, and procedures
  • Assign tasks, track, and communicate with team members
  • Transfer and maintain the sense of belonging and pride in working at A. Lange und Söhne
  • Develop capabilities and coach team members to reach objectives
  • Plan to assemble a top-notch team, source potential candidates, recruit, onboard, and train new staff
  • Ensure coaching of each boutique team member and collective objectives
Store Management
  • Maintain a high level of display, visual merchandising, and boutique condition and environment in coherence with Brand guidelines
  • Act as the 'face' of the boutique and as Brand Ambassador in and outside of the boutique
  • BUILD brand and boutique awareness and equity
  • Maintain professional and respectful relationships with service suppliers, boutique neighbors, and a landlord/shopping mall
Store Operation Management
  • Comply with Group and Brand procedures
  • Identify issues and propose different solutions to ensure store operations run flawlessly
  • Actively manage store stock quality, quantity, and backorders
  • Actively ensure accuracy of monthly, quarterly, and yearly stocktaking and quality control
  • Protect employees and customers by providing a safe and clean store environment
Financial Control & Cash Registry
  • Compliance with procedures and with legal, fiscal, and customs regulations
  • Control cash register
Reporting
  • Ensure timely reporting of sales (daily, monthly) to Brand Director and Area Sales Manager
  • Identify strengths and weaknesses in existing operations to define action plans for implementation
Customer Experience & CRM-Related Activities
  • Define store navigation scenario and mobilize Sales Associates on the sales floor
  • Generate interest of target prospects and convert to boutique customers
  • Maintain on-going relationships with clients as a part of 'Lange family'
  • Identify opportunities and propose clienteling strategy using iCM
  • Take part in client events, such as manufacture visits, with a clear strategy in place involving sales, CRM, and prospecting objectives
Regional and International Cooperation
  • Develop agile communication and increase cooperation with other boutique managers in the same region
  • Eliminate unproductive territorial tensions and frictions among Lange boutiques and boutique teams
  • Participate in the Lange international retail community activities

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