Fashion Sales Associate
2 weeks ago
About NET-A-PORTER
NET-A-PORTER is a leading luxury fashion retailer offering an unparalleled selection of designer brands and exceptional customer service.
We are seeking a highly motivated and fashion-savvy individual to join our team as an Assistant Personal Shopper. As a key member of our Global Personal Shopping team, you will work closely with our customers to provide a bespoke shopping experience, identifying their fashion preferences and making personalized recommendations to drive sales and customer satisfaction.
Responsibilities:
- Proactively target and build relationships with high-value customers in the APAC region
- Develop an understanding of customers' fashion and lifestyle preferences
- Identify customers' shopping trends and preferences, providing feedback to seniors and implementing relevant strategies
- Ensure sales leads are prioritized and maximize the use of available technology to meet sales targets
- Provide exceptional customer service, resolving issues promptly and professionally
- Work collaboratively with the Global Personal Shopping team to manage customer expectations and maximize sales
- Support team members in their absence to ensure seamless customer service
- Partner with the customer care team to resolve VIP customer issues efficiently and effectively
- Participate in customer and marketing events as required, entertaining high-profile customers and conducting one-to-one appointments
- Develop and maintain extensive knowledge and interest in current fashion trends and styles
Requirements
We are looking for a highly motivated and fashion-savvy individual with:
- 2-5 years of experience in customer-facing roles, preferably in fashion retail or sales
- Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook
- Excellent communication and interpersonal skills, with the ability to build genuine relationships with customers
- Fluency in English, with strong keyboard and written skills, articulate with good spelling and grammar
- Numerate with strong computer literacy, particularly in Excel and Outlook
- A keen eye for detail and good organizational skills
- Able to work hard and play hard, as part of a growing team
About Us
NET-A-PORTER is part of the YOOX NET-A-PORTER GROUP, a leading online luxury fashion retailer.
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