Fashion Sales Associate

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

About NET-A-PORTER



NET-A-PORTER is a leading luxury fashion retailer offering an unparalleled selection of designer brands and exceptional customer service.



We are seeking a highly motivated and fashion-savvy individual to join our team as an Assistant Personal Shopper. As a key member of our Global Personal Shopping team, you will work closely with our customers to provide a bespoke shopping experience, identifying their fashion preferences and making personalized recommendations to drive sales and customer satisfaction.



Responsibilities:




  • Proactively target and build relationships with high-value customers in the APAC region
  • Develop an understanding of customers' fashion and lifestyle preferences
  • Identify customers' shopping trends and preferences, providing feedback to seniors and implementing relevant strategies
  • Ensure sales leads are prioritized and maximize the use of available technology to meet sales targets
  • Provide exceptional customer service, resolving issues promptly and professionally
  • Work collaboratively with the Global Personal Shopping team to manage customer expectations and maximize sales
  • Support team members in their absence to ensure seamless customer service
  • Partner with the customer care team to resolve VIP customer issues efficiently and effectively
  • Participate in customer and marketing events as required, entertaining high-profile customers and conducting one-to-one appointments
  • Develop and maintain extensive knowledge and interest in current fashion trends and styles


Requirements



We are looking for a highly motivated and fashion-savvy individual with:




  • 2-5 years of experience in customer-facing roles, preferably in fashion retail or sales
  • Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook
  • Excellent communication and interpersonal skills, with the ability to build genuine relationships with customers
  • Fluency in English, with strong keyboard and written skills, articulate with good spelling and grammar
  • Numerate with strong computer literacy, particularly in Excel and Outlook
  • A keen eye for detail and good organizational skills
  • Able to work hard and play hard, as part of a growing team


About Us



NET-A-PORTER is part of the YOOX NET-A-PORTER GROUP, a leading online luxury fashion retailer.



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