Boutique Operations Manager

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Pomellato Full time

Overview

The Boutique Operations Manager plays a crucial role in driving sales performance and nurturing a high-performing sales team dedicated to providing outstanding customer experiences.

PRIMARY RESPONSIBILITIES
Sales Performance & Metrics:

• Oversee the boutique to meet sales targets and key performance indicators, ensuring active engagement with both the sales team and clientele on the sales floor.

• Collaborate on action plans derived from customer feedback and ensure their effective execution.
Coaching & Customer Service:

• Continuously mentor the sales team to enhance service excellence, sales techniques, and overall attitude for a remarkable shopping experience.

• Address client concerns and complaints promptly, ensuring a commitment to customer satisfaction.

• Uphold ethical standards and integrity within the store team while interacting with clients.
Training & Development:

• Facilitate the participation of the sales team in training sessions to expand their knowledge on various topics, including product lines, sales strategies, brand narratives, and security protocols.

• Collaborate with sales trainers to implement and monitor training initiatives.
Relationship Management:

• Actively seek to attract new customers and create promotional events to generate business opportunities, involving the sales team in community events.

• Foster and maintain relationships with clients both in-store and beyond.

• Implement client database activities in accordance with marketing strategies.
Store Management:

• Ensure the boutique is well-maintained, visually appealing, and a safe environment, addressing maintenance needs as per guidelines.

• Oversee product assortment and visual merchandising, monitoring inventory levels and adhering to display standards.

• Ensure the sales team’s appearance aligns with brand standards.

• Manage store inventory effectively, ensuring compliance with key performance indicators.

• Supervise all administrative functions and requests.

• Authorize discounts in line with company policies.
Market Knowledge:

• Maintain a comprehensive understanding of the luxury market, including competitors, events, products, and pricing strategies.

• Ensure in-depth knowledge of brand locations, events, and marketing activities relevant to the boutique's environment.

REQUIRED SKILLS AND EXPERIENCE


• At least 7 years of management experience in a customer-centric environment, demonstrating a passion for luxury retail.

• Ability to inspire and develop a team in alignment with Pomellato's brand image.

• Exceptional communication, customer service, and interpersonal skills.

• Proven track record of delivering customer-focused results.

• High integrity and entrepreneurial mindset.

• Friendly, outgoing personality with a positive team-oriented attitude.

• Proficient in spoken English, Putonghua, and Cantonese; knowledge of additional languages is a plus.

• Proficient in MS Office and Outlook.

Employment Type

Regular

Work Schedule

Full time

Company

Pomellato Pacific Ltd.

  • Boutique Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job MissionAs an Ambassador of the Maison, the successful candidate will be responsible for driving the performance and profitability of the boutique team, ensuring excellence in boutique operations and client service.Main Accountabilities1. Team Management & People DevelopmentDevelops and implements strategies to optimize team performance, recruit top...

  • Boutique Operations Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pomellato Full time

    Position Overview The Boutique Operations Manager plays a pivotal role in driving sales performance and fostering a high-performing sales team dedicated to providing outstanding customer experiences. PRIMARY RESPONSIBILITIES Sales Management & Performance Metrics: • Oversee boutique operations to meet sales targets and performance indicators,...

  • Assistant Boutique Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job MissionAs an Ambassador of the Maison, he/she is responsible for the development and optimization of the team's performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.Main Accountabilities1. Team Management & People DevelopmentDesigns the optimum organization, recruits the right...

  • Boutique Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job MissionAs an Ambassador of the Maison, he/she is responsible for the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.Main Accountabilities1. Team Management & People DevelopmentDesigns the optimum organization, recruits the right...

  • Assistant Boutique Director

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job MissionAs an Ambassador of the Maison, the successful candidate will be responsible for driving the development and optimization of the team's performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.Main Accountabilities1. Team Management & People DevelopmentDesigns the optimal...

  • Boutique Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    About the RoleWe are seeking a highly skilled and experienced Boutique Manager to join our team at The Swatch Group (Hong Kong) Limited. As a key member of our luxury retail team, you will be responsible for driving sales growth, maintaining profitability, and delivering exceptional customer service in our boutique.Key ResponsibilitiesDrive sales growth and...

  • Luxury Boutique Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    About the RoleThe Swatch Group is seeking a highly skilled and experienced Luxury Boutique Manager to lead our boutique in Hong Kong. As a key member of our team, you will be responsible for driving sales growth, maintaining profitability, and delivering exceptional customer service.Key ResponsibilitiesDevelop and implement sales strategies to achieve sales...

  • Boutique Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    About the RoleWe are seeking a highly skilled and experienced Boutique Manager to join our team at The Swatch Group (Hong Kong) Limited. As a key member of our retail team, you will be responsible for managing the overall store operations, optimizing sales through effective implementation of business strategies, and motivating and coaching staff to achieve...

  • Boutique Supervisor

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    {"h1": "Boutique Supervisor Job Description", "p": "At The Swatch Group, we are seeking a highly skilled and experienced Boutique Supervisor to join our team in Macau. As a key member of our luxury retail team, you will be responsible for leading and supervising a team of sales associates to achieve sales and customer service targets.Responsibilities:*...

  • Luxury Boutique Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    About the RoleThe Swatch Group is seeking a highly skilled and experienced Luxury Boutique Manager to lead our boutique in Macau. As a key member of our team, you will be responsible for driving sales growth, maintaining profitability, and delivering exceptional customer service.Key ResponsibilitiesDevelop and implement strategies to achieve sales objectives...

  • Senior Area Manager, Retail Boutique Leadership

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job Title: Senior Area Manager, Retail Boutique ManagementJob Summary:The Senior Area Manager, Retail Boutique Management is a key leadership role responsible for leading the retail team in boutiques within their area of management to achieve and maintain a position of retail leadership in the market.Key Responsibilities:Foster a culture of excellence in the...

  • Senior Area Manager, Retail Boutique Leadership

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job Title: Senior Area Manager, Retail Boutique ManagementJob Summary:The Senior Area Manager, Retail Boutique Management is a key leadership role responsible for driving the success of Cartier's retail boutiques within their designated area. This individual will lead a team of retail professionals, fostering a culture of excellence, and ensuring that each...

  • Boutique Team Lead

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    About the RoleWe are seeking a highly skilled and experienced Boutique Supervisor to join our team at The Swatch Group (Hong Kong) Limited. As a key member of our sales team, you will be responsible for leading and supervising a team of sales professionals to achieve sales and customer service targets.Key ResponsibilitiesAssist the Boutique Manager in...

  • Boutique Team Lead

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    About the RoleWe are seeking a highly skilled and experienced Boutique Supervisor to join our team at The Swatch Group (Hong Kong) Limited. As a key member of our luxury retail team, you will be responsible for leading and supervising a team of sales associates to achieve sales and customer service targets.Key ResponsibilitiesAssist the Boutique Manager in...

  • Boutique Team Lead

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    About the RoleWe are seeking a highly skilled and experienced Boutique Supervisor to join our team at The Swatch Group (Hong Kong) Limited. As a key member of our sales team, you will be responsible for leading and supervising a team of sales professionals to achieve sales and customer service targets.Key ResponsibilitiesAssist the Boutique Manager in...

  • Operations Internship

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ovolo Group Full time

    About Ovolo GroupOvolo Group is a unique collection of boutique hotels across Australia, Hong Kong, and Bali, known for their bespoke design and commitment to providing exceptional hospitality experiences.Our MissionWe aim to share happiness by creating a welcoming and engaging environment for our guests, while also empowering our team members to be...

  • Luxury Watch Boutique Leader

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our luxury watch boutique in Hong Kong. As a key member of our team, you will be responsible for driving sales growth, maintaining profitability, and delivering exceptional customer service.Key ResponsibilitiesDevelop and implement sales strategies to achieve boutique sales...

  • Luxury Watch Boutique Team Lead

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    Job SummaryThe Swatch Group is seeking a highly skilled and experienced Boutique Supervisor to lead and manage our luxury watch boutique team. As a key member of our sales team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of product knowledge.Key ResponsibilitiesAssist the Boutique...

  • Store Operations Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Store LeadershipAs a key member of the Hermès team, you will be responsible for ensuring the smooth operation of our boutique in the absence of the Boutique Manager. This includes ensuring that all company procedures and systems are clearly understood and followed.Team ManagementManage your team by setting objectives, assessing performance, and providing...

  • Sales Operations Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job Title: Sales Operations Assistant ManagerJob Summary:We are seeking a highly skilled Sales Operations Assistant Manager to join our team at Cartier. The successful candidate will be responsible for overseeing the entire sales operation, including order processes, product enquiries, inventory management, and product replenishment. This role will also...