Boutique Operations Manager

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Pomellato Full time

Position Overview

The Boutique Operations Manager plays a pivotal role in driving sales performance and fostering a high-performing sales team dedicated to providing outstanding customer experiences.

PRIMARY RESPONSIBILITIES
Sales Management & Performance Metrics:

• Oversee boutique operations to meet sales targets and performance indicators, prioritizing time spent on the sales floor with both the team and clientele.

• Collaborate on action plans derived from customer feedback and ensure their effective execution.
Team Development & Customer Engagement:

• Continuously mentor the sales team on exceptional service standards, sales techniques, and the mindset required to create a memorable shopping experience.

• Address customer inquiries and complaints, ensuring satisfaction is consistently achieved.

• Uphold ethical standards and integrity within the team and towards clients.
Training & Knowledge Enhancement:

• Facilitate team participation in training sessions to enhance their understanding of various topics, including product lines, sales strategies, brand narratives, and security protocols.

• Collaborate with training professionals to implement and monitor training initiatives.
Client Relationship Management:

• Actively seek to attract new clientele, organize promotional events, and create opportunities for business growth. Engage the sales team in community events.

• Maintain and nurture relationships with clients both in-store and beyond.

• Execute client database activities in alignment with marketing strategies.
Store Management & Visual Presentation:

• Ensure the boutique is well-maintained, visually appealing, and adheres to safety standards, promptly addressing any maintenance concerns.

• Oversee product assortment and visual merchandising, ensuring compliance with display guidelines and monitoring inventory levels.

• Ensure that the sales team’s appearance meets established standards.

• Manage inventory effectively in accordance with performance metrics.

• Supervise administrative functions and requests.

• Authorize discounts in accordance with company policies.
Market Awareness & Competitive Insight:

• Maintain a thorough understanding of the luxury market, including competitors, events, products, and pricing strategies.

• Stay informed about brand presence and marketing activities in the local environment.

REQUIRED QUALIFICATIONS


• At least 7 years of management experience in a customer-centric environment, with a strong passion for luxury retail.

• Proven ability to inspire and develop a team in alignment with Pomellato's brand values.

• Excellent communication, customer service, and interpersonal skills.

• Demonstrated commitment to customer satisfaction.

• High integrity and entrepreneurial mindset.

• Friendly, outgoing personality with a positive attitude and team-oriented approach.

• Proficient in spoken English, Putonghua, and Cantonese; knowledge of additional languages is a plus.

• Competent in MS Office and Outlook.

Employment Type

Regular

Work Schedule

Full time

Company

Pomellato Pacific Ltd.

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