Boutique Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

About the Role

We are seeking a highly skilled and experienced Boutique Manager to join our team at The Swatch Group (Hong Kong) Limited. As a key member of our retail team, you will be responsible for managing the overall store operations, optimizing sales through effective implementation of business strategies, and motivating and coaching staff to achieve shop objectives.

Key Responsibilities

  • Manage sales performance, achieve sales targets, and analyze business trends to propose action plans to the Retail Manager.
  • Implement sales strategies set by the Retail Manager and Brand Manager for each product category and clientele.
  • Convey the Longines brand message to end-customers through direct personal selling, online channels, and email enquiries.
  • Address customer concerns, expedite service, and resolve complaints proactively.
  • Responsible for promoting the full Longines experience in line with brand strategies and through execution of planned marketing programs.
  • Drive and build long-term relationships with regular clients, strengthen customer loyalty, and engage and support the sales team in clienteling activities.
  • Identify and train in-boutique product, CS, CRM, and VM specialists to facilitate the communication workflow and enhance service standards.

Requirements

  • Minimum 8-10 years of experience in retail business, preferably with 3 years of experience in a retail managerial position/manager levels.
  • Good sales and communications skills.
  • Experienced in complaint handling.
  • Very good command of English, Cantonese, and Mandarin, both oral and written.
  • Experienced in CRM.
  • University degree in a related discipline preferred.
  • Proficient in Microsoft Office, including Word, PowerPoint, and Excel.

About Us

The Swatch Group (Hong Kong) Limited is a leading luxury watch and jewelry company with a presence in over 100 countries. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

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