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Luxury Boutique Manager
2 months ago
About Sotheby's
Sotheby's is a world-renowned auction house and luxury retailer, established in 1744. Our mission is to provide unparalleled access to exceptional art and luxury objects through our global marketplace.
The Role
The Luxury Boutique Manager is a key leadership position responsible for driving sales growth and delivering exceptional client experiences in our high-end retail environment.
Key Responsibilities
- Salon Growth & Performance Management
- Budget: Achieve sales targets and manage expenses within budget guidelines.
- Develop and implement strategic action plans to drive sales growth and improve KPIs.
- Identify new business opportunities and maximize cross-category product sales.
- Lead by example, providing exceptional client service and promoting a client-centric mindset.
- Stay informed about market trends and competitor activity.
- Build a database of high-net-worth individuals and local clients.
- Luxury Hospitality & Retail Excellence
- Maintain high standards of presentation and provide ultra-luxury hospitality services to clients.
- Manage customer flow and ensure a smooth retail experience.
- Promote a client-centric culture within the team and exceed client expectations.
- Track key metrics, including sales, customer service, and client retention.
- Operations & Inventory Management
- Supervise the team in executing operating procedures and policies.
- Manage inventory and documentation, ensuring accuracy and security.
- Monitor expenses and maintain a clean and well-presented store environment.
- Plan monthly rosters and resource allocation.
- Marketing, Events & Visual Merchandising
- Collaborate with marketing and design teams to execute marketing and visual merchandising activities.
- Implement and update visual merchandising displays, windows, and signage.
- Team Management & People Development
- Promote a positive work environment and foster trust, integrity, and respect.
- Coach, train, and motivate the team to achieve high performance standards.
- Develop growth and people development plans, setting performance targets and conducting regular follow-ups.
- Identify and plan team training requirements.
Ideal Experience & Competencies
- Minimum 3-5 years of experience in luxury retail management, preferably in watches and jewelry or fashion.
- Experience in new store openings and execution.
- High standards of client service and luxury hospitality.
- Ability to engage and sell to high-net-worth clients, understanding their consumer behavior.
- Existing local client base is an asset.
- General knowledge of luxury products and industry trends.
- Strong attention to detail, multitasking, and time management skills.
- Customer-oriented, collaborative spirit, and excellent communication skills.
- Team player with MS office and computer literacy.
- Fluent in Cantonese, Mandarin, and very good proficiency in English.
