Boutique Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full time

About Sotheby's

Sotheby's is a world-renowned auction house with a rich history dating back to 1744. Our mission is to provide unparalleled access to exceptional art and luxury objects through our global marketplace. We strive to make our industries more inclusive, sustainable, and collaborative.

The Role

The Boutique Manager is a key member of our team, responsible for leading and motivating the store team to achieve sales targets. This role requires a strong focus on client experience, building trusted relationships, and cultivating a spirit of ultra-luxury hospitality within a cross-category products environment.

Responsibilities

  • Salon Growth & Performance Management (including Business Development)
    • Budget: fully responsible for achieving the sales targets defined for the year
    • Propose, define, and monitor the implementation of a strategic and dynamic action plan to achieve the Salon sales targets & relevant KPIs
    • Proactively identify new business opportunities, aiming at generating additional traffic to the store and leading to top line results
    • Maximize the potential of the cross-category products environment in the store, capitalizing on all available resources (visual merchandising, training, CRM tool, events and ect.)
    • Lead by example on the floor and act as a Sotheby's Ambassador, understanding the clients' needs, and identifying potential areas of improvements
    • Be aware of the surrounding luxury competitive environment, its dynamics and market trends
    • Build a solid database of local and international HNWI
  • Luxury Hospitality & Retail Excellence
    • Maintain a consistent, uncompromising high level of presentation while providing ultra-luxury hospitality services to clients
    • Manage the customer flow on the shop floor ensuring a smooth handling of the traffic and exceptional retail experience
    • Promote a client-centric mindset within the team, always exceeding clients' expectations and fulfilling their needs with outstanding retail experience
    • Perform daily, weekly and monthly reports in order to track key metrics: sales achievement, customer service, CRM analysis and client retention, staff commission
  • Operations & Inventory Management
    • Guide and supervise the team in the correct execution of all operating procedures and policies (security, compliance, opening and closing of the store)
    • Responsible for all inventory management and documentation: ensure that the stock is properly secured, complete and accurate at all times
    • Monitor the Salon expenses within budget guidelines
    • Ensure that the store respects high standards of cleanliness and presentation
    • Plan monthly roster/shifts and resources allocation
  • Marketing, Events & Visual Merchandising
    • Collaborate with Sotheby's peers (marketing, store design & local office teams) in the execution of the marketing and Visual Merchandising activities
    • Responsible for implementing and updating the Visual Merchandising of Sotheby's: display of products, windows and signage exposure, ad-hoc thematic, digital content
  • Team Management & People Development
    • Promote a positive, cooperative, and professional work environment that foster trust, integrity, and respect
    • Coach, train, motivate and lead the team by example with high performance standards
    • Drives growth and people development plan: set performance targets for team and individuals with relevant KPIs, perform regular follow up and one-to-one meeting, as well as annual performance review
    • Conduct daily briefing and develop a client-oriented approach with regular role plays
    • Identify and plan team's training requirements
  • IDEAL EXPERIENCE & COMPETENCIES
    • Minimum 3-5 years of similar manager roles in the field of Luxury watches & jewellery or fashion
    • Experience in new store opening planning and execution
    • High standards of client services and luxury hospitality
    • At ease in engaging, networking and selling to high-net-worth clients: good understanding of their consumer behaviour
    • Existing local client base would be a plus
    • General knowledge on luxury products and industry trends is a must
    • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy while respecting deadlines
    • Customer oriented, strong collaborative spirit, and excellent communication skills
    • Team player able to work effectively both individually and within a collaborative organization
    • MS office and Computer literacy
    • Fluent in Cantonese, Mandarin & very good proficiency in English

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