Retail Banking Lead

5 days ago


Hong Kong Island, Hong Kong SAR China Bank of China Full time
Personal Banking Manager – (Contact Centre, Digital Hub)

Role Overview:

  • Promote the delivery of comprehensive personal banking services to customers
  • Build strong relationships with customers, understanding their financial requirements and preferences
  • Develop and implement tailored financial plans to meet customers' evolving needs, recommending relevant products and services
  • Engage with colleagues to drive business growth, ensure alignment with departmental objectives, and adhere to established policies
  • Manage customer feedback and complaints, utilizing these insights to improve service quality and customer satisfaction

Your Profile:

  • Degree or higher from a reputable institution
  • Preferably holding IIQE and HKSI certifications
  • At least 4 years of experience in retail banking, covering insurance and investment products
  • Strategic thinker with excellent problem-solving and organizational skills, capable of adapting to changing priorities
  • Customer-focused, results-oriented, and able to work collaboratively in a dynamic environment
  • Proficient in MS Office and Chinese input methods, with strong verbal and written communication skills
  • Willingness to take on flexible work arrangements, including on-shift duties when necessary


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