Retail Banking Lead
5 days ago
Role Overview:
- Promote the delivery of comprehensive personal banking services to customers
- Build strong relationships with customers, understanding their financial requirements and preferences
- Develop and implement tailored financial plans to meet customers' evolving needs, recommending relevant products and services
- Engage with colleagues to drive business growth, ensure alignment with departmental objectives, and adhere to established policies
- Manage customer feedback and complaints, utilizing these insights to improve service quality and customer satisfaction
Your Profile:
- Degree or higher from a reputable institution
- Preferably holding IIQE and HKSI certifications
- At least 4 years of experience in retail banking, covering insurance and investment products
- Strategic thinker with excellent problem-solving and organizational skills, capable of adapting to changing priorities
- Customer-focused, results-oriented, and able to work collaboratively in a dynamic environment
- Proficient in MS Office and Chinese input methods, with strong verbal and written communication skills
- Willingness to take on flexible work arrangements, including on-shift duties when necessary
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