Retail Banking Support Staff

2 weeks ago


Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time
Job Summary

We are looking for a highly skilled and enthusiastic individual to join our team as a Customer Service Associate - Banking Services. In this role, you will be responsible for handling daily counter transactions, providing customer service, and promoting retail banking services at our branches.

About the Job:
  • Handle cash transactions and provide change to customers.
  • Answer customer inquiries and resolve issues in a timely manner.
  • Cross-sell retail banking services to customers and identify referral opportunities.
Key Requirements:
  • F.6 or above or equivalent qualification at HKQF level 3, with at least 5 subjects at Grade E / Level 2 in HKCEE / HKDSE, including Chinese, English and Mathematics.
  • Some customer services experience, passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) will be an advantage.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Benefits:
  • A comprehensive salary package.
  • Ongoing training and development opportunities.
  • A supportive work environment.


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