Retail Banking Leader

1 week ago


Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time
Job Overview

The Bank of Communications (Hong Kong) Limited is seeking a talented Banking Operations Manager to join our retail banking operations team. As a leader in our operations, you will be responsible for establishing and maintaining operational procedures that drive business success and customer satisfaction.

About Us

We are a leading financial institution committed to providing excellent customer service and innovative financial solutions. Our team is passionate about delivering exceptional results and building long-term relationships with our customers.

Key Responsibilities
  • Establish and maintain operational procedures that meet regulatory requirements and ensure operational efficiency and customer satisfaction.
  • Monitor and ensure compliance of operational procedures by the retail frontline units.
  • Collaborate with internal and external stakeholders to achieve business objectives and enhance customer experience.
  • Drive business process improvement and compliance enhancement initiatives in line with industry best practices.
Requirements

To succeed in this role, you will need:

  • A degree holder in Computer Science, Business Administration, Information Systems or related disciplines and a minimum of 10 years' experience in retail banking operations in a supervisory role.
  • Strong leadership skills and the ability to lead and manage a team of professional business analysts and retail banking operations managers.
  • Strong communication skills with a focus on delivering high-quality solutions and building strong relationships with colleagues and customers.

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