Head of Retail Banking and Customer Experience
1 week ago
Purpose: To develop and implement effective retail banking strategies that drive business growth and enhance customer satisfaction.
Main Responsibilities:
- Develop and execute strategic plans to achieve business objectives
- Collaborate with cross-functional teams to identify opportunities for improvement and drive change
- Leverage market research and customer data insights to inform product development decisions
- Ensure compliance with regulatory requirements and maintain strong relationships with internal stakeholders
- Drive digital transformation initiatives to improve operational efficiency and customer experience
About You:
- Bachelor's or Master's degree in Business, Finance, or a related field
- Minimum 10 years of experience in product management in the banking industry in HK
- Proven track record of driving business growth and improving customer satisfaction
- Excellent communication and leadership skills
- Ability to work effectively in a fast-paced environment
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