Head of Retail Banking and Customer Experience

1 week ago


Hong Kong Island, Hong Kong SAR China PAObank Full time
Lead the Way in Retail Banking

Purpose: To develop and implement effective retail banking strategies that drive business growth and enhance customer satisfaction.

Main Responsibilities:

  • Develop and execute strategic plans to achieve business objectives
  • Collaborate with cross-functional teams to identify opportunities for improvement and drive change
  • Leverage market research and customer data insights to inform product development decisions
  • Ensure compliance with regulatory requirements and maintain strong relationships with internal stakeholders
  • Drive digital transformation initiatives to improve operational efficiency and customer experience

About You:

  • Bachelor's or Master's degree in Business, Finance, or a related field
  • Minimum 10 years of experience in product management in the banking industry in HK
  • Proven track record of driving business growth and improving customer satisfaction
  • Excellent communication and leadership skills
  • Ability to work effectively in a fast-paced environment


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