Operations Control Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time
About Us

The Dah Sing Financial Group is a leading financial services provider in Hong Kong, Macau and Mainland China. Our mission is to deliver exceptional banking, insurance and financial services through our extensive network of branches. At the core of our success lies our values of caring, teamwork and progressiveness.

Our team thrives in an environment that fosters growth, collaboration and innovation. We recognize individual talents and strive to create a culture where employees can be their authentic selves.

Job Description

This role will support the Head of Retail Operations & Control in ensuring the operational health of our Retail Banking Division aligns with regulatory requirements. Key responsibilities include:

  • Developing business and operational guidelines in consultation with RBD departments and other divisions to ensure compliance with regulations and internal policies.
  • Maintaining a robust monitoring framework to guarantee quality control meets Group standards.
  • Conducting regular compliance reviews and assurance checks.
  • Identifying areas for improvement in compliance and control processes.
  • Ensuring timely review and reporting of risk and control MIS reports.
  • Executing operational control measures to address improvements and risk mitigation.
  • Overseeing incident tracking and resolution related to operational incidents and internal control findings.
  • Providing training on compliance requirements and internal control policies.
  • Developing procedure manuals for detailed tasks or operations.
Requirements

To succeed in this role, you should have:

  • A degree holder with minimum 5 years' solid experience in retail banking regulations, operations, products and services, preferably with compliance experience.
  • In-depth knowledge of compliance and control assurance frameworks.
  • Excellent communication and interpersonal skills.
  • Self-initiative, ability to work independently under pressure, and good time management.
  • Proficiency in Microsoft Office and fluency in spoken and written English and Chinese, including Putonghua.


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