Cathay Pacific Employee Relations Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Cathay Pacific Employee Relations Specialist Job Description

Employee & Industrial Relations

  • Liaise with different teams/departments to implement changes that relate to cabin crew, ensuring smooth transitions and conducting ‘health checks’ of continued good practice.
  • Responsible for researching and providing background information on employee relations matters and legal cases proceedings.
  • Keep track and understand cabin crew sentiment across all channels to identify aspects presenting ER/IR threats, working closely with Cabin Crew Communications & Engagement Manager to proactively formulate resolutions and contain potential issues from escalating.
  • Serve as the first level of contact with the Hong Kong union and support the management of all base unions.
  • Support regular union meetings in Hong Kong – update records and gather data to support union engagement.

Cabin Crew Employment

  • Provide research and support to the Head of Employee Relations and Communications – Inflight Service for cabin crew employment related matters and provide insight on various employment related initiatives.
  • Oversee and drive cabin crew related policies development to ensure alignment with the corporate direction at a departmental level.
  • Work with Legal to ensure management practices are compliant, acting as the internal CoE for any employment related initiatives.

Bases

  • Initiate and implement productivity improvements related to workflow processes relevant to outport bases, including the potential setup and launch of new bases.
  • Assist with ensuring legal compliance of practices across all bases.
  • Responsible for liaising with bases to ensure operations are streamlined, aligning policies and procedures across all bases with Hong Kong practice as much as possible.
  • Monitor and follow up on grievances cases for outport base union, keeping accurate records of union grievances and solutions implemented.
  • Assist with performance management of CX Cabin Crew bases and participate in cabin crew bases recruitment and promotion process (if required).

Other Responsibilities

  • Oversee and manage projects related to cabin crew, union, or bases.
  • Accountable for audit preparation for the Employee Relations team.
  • Deputise the Head of Employee Relations & Communications – Inflight Service if required.

Requirements

  • Computer literacy in Excel, PowerPoint, and MS Word.
  • Good communication and interpersonal skills, with an excellent command of written and spoken English and Chinese.
  • Good strategic agility and strong influencing skills.
  • Rigorous analytical and problem-solving skills.
  • A driver of change and a collaborative approach.
  • Tertiary education or HR qualification.
  • Cabin crew operational environment and standards (safety, service, etc.).
  • Human Resource, inclusive of recruitment, qualifications, and knowledge of relevant employment legislation.
  • Understanding of labour-related legal issues in global jurisdictions.
  • At least 10 years of relevant work experience in the airline industry.


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