Assistant Operations Manager, Banking Operations Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential in a Dynamic Banking Environment

HSBC is a leading global banking and financial services organization, and we're seeking a highly skilled and motivated individual to join our team as an Assistant Operations Manager, Banking Operations.

Key Responsibilities:

  • Contribute to the financial control of the department, ensuring accurate and timely invoicing and payment processing.
  • Manage the Business Recovery Plan, drills, and required documentation updates to ensure seamless operations.
  • Support the delivery of business change initiatives, including strategic projects that drive positive outcomes for customers.
  • Collaborate with stakeholders to manage and execute operational processes, ensuring quality output and service turnaround times.
  • Validate processing legal and general documentation, and respond to confidential correspondence.
  • Manage back-office operations, addressing regulatory compliance in general banking operations.
  • Handle and resolve internal and external customer queries, providing timely and effective solutions.

Requirements:

  • Independently carry out duties with minimal supervision, pursuing operating and strategic objectives.
  • Provide solutions and resolve problems within a short period of time.
  • Attend Line of Business (LoB) incident investigation review and remediation meetings as required.
  • Contribute to the improvement of operational effectiveness and efficiency by regularly assessing workflow, procedures, service levels, and areas of improvement.
  • Perform a full range of supports to the Head of Banking Operations on projects and ad-hoc tasks.

About HSBC:

HSBC is a global banking and financial services organization that provides essential operational and technical support to our global businesses, helping to improve customer service and efficiency. Our Digital Business Services team combines global expertise and technology to stay ahead of the competition.



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