Assistant Operations Manager, Banking Operations

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential in Banking Operations

HSBC is seeking a highly skilled and motivated individual to join our team as an Assistant Operations Manager, Banking Operations. This exciting role offers the opportunity to make a real impact in a dynamic and fast-paced environment.

Key Responsibilities

  • Contribute to the financial control of the department, ensuring accurate and timely invoicing and payment processing.
  • Manage the Business Recovery Plan, drills, and required documentation updates to ensure seamless operations.
  • Support the delivery of business change initiatives, driving positive outcomes for customers and contributing to regulatory and operational developments.
  • Arrange cross-team support to maximize team productivity and achieve operational sustainability goals.
  • Ensure all general office works are handled efficiently and accurately.

Operation Section

  • Manage and monitor the performance of onshore and offshore sites, ensuring quality output and service turnaround times.
  • Liaise with stakeholders to execute operation processes and validate processing legal and general documentation.
  • Manage back-office operations, addressing regulatory compliance in general banking operations.
  • Handle and resolve internal and external customer queries, addressing increasing demand for higher priority and shorter operation handling times.

Requirements

  • The job holder is expected to work independently with minimum supervision, pursuing operating and strategic objectives while collaborating with onshore and offshore teams.
  • Provide solutions and resolve problems within a short period of time.
  • Attend Line of Business (LoB) incident investigation review and remediation meetings when required.
  • Contribute to the improvement of operational effectiveness and efficiency by regularly assessing workflow, procedures, service levels, and areas of improvement.


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