Banking Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
About Hang Seng Bank

Hang Seng Bank is committed to delivering exceptional service to our customers. We strive to create a dynamic working environment that fosters growth and development for our employees.

Job Summary

We are seeking a highly motivated and experienced professional to join our team as a Safe Deposits Supervisor. The successful candidate will be responsible for managing the operation and security of safe deposit boxes, ensuring customer inquiries and transactions are handled efficiently, and supervising a team of subordinates to maintain high service standards.

Key Responsibilities
  • Manage the operation and security of safe deposit boxes to ensure efficient and secure storage of customer assets.
  • Handle customer inquiries and transactions in a professional and courteous manner.
  • Supervise and coach subordinates to maintain high service standards and achieve sales targets.
  • Cross-sell banking products and refer customers to wealth management and financial services.
  • Ensure compliance with bank guidelines and regulatory codes.
Requirements
  • Associate degree or higher diploma holder, or equivalent work experience.
  • Minimum 2 years of relevant experience in the banking industry.
  • Strong self-motivation and ability to work independently.
  • Proficiency in both English and Chinese.
  • High level of customer-centricity and dedication to delivering exceptional quality services.


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