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Payment Operations Analyst
2 months ago
About the Role
We are seeking a skilled Payment Operations Analyst to join our Institutional Operations team in Hong Kong. As a key member of our team, you will be responsible for verifying payment and cash-related transactions, managing hub performance, and supporting procedure/system change activities.
Key Responsibilities
- Achieve cost control by increasing productivity and minimizing processing errors.
- Closely monitor the quality of work provided by our service provider/operator and ensure they can deliver customer-satisfactory services by meeting all service level agreements with customers and stakeholders.
- Demonstrate understanding and commitment to customer-centricity.
- Position will involve monitoring payment and cash-related activities, building new or assisting in changing product processes as per business needs with proper risk control in place.
- Timely escalation of exceptional issues is required.
- Provide training/guidance to team members on the process and control.
- Collaborate with different teams for regulatory reporting.
- Manage and coordinate with third-party vendors for delivery of services.
- Need to have team spirit and lead the team to achieve overall performance targets.
- Be able to identify and control unexpected risk exposure by fostering awareness and understanding of operational risk throughout the operation process.
Requirements
- Knowledge of accounting, bills of exchange, SWIFT payment, chats, FPS, operational risk, and reconciliation.
- Strong working experience in the banking industry.
- Knowledge of HKICL procedures and HKMA policies.
- Prior working experience in a checker/monitor role.
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
What We Offer
We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more. We're a diverse bunch at ANZ, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
