Payment Solutions Specialist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About AIA International Limited

AIA International Limited is a leading life insurance company that has been helping individuals and families achieve their financial goals for over 90 years. We are committed to creating a healthier, more sustainable future for everyone, and we are seeking ambitious individuals who share our vision to join our team.

About the Role

We are seeking a highly skilled and experienced Payment Solutions Specialist to join our team. As a Payment Solutions Specialist, you will be responsible for driving initiatives aimed at digitalization and operational procedures to enhance customer and channel experiences. You will also be responsible for streamlining internal processes, proposing and implementing strategies to optimize internal processes, and supporting team goals to ensure that the Payment Solutions team's objectives align with the company's overall strategic and operational goals.

Responsibilities
  • Lead and participate in initiatives to drive payment solutions and company strategic projects to fulfill business requirements, including digitalization projects and company campaigns.
  • Collaborate closely with OBS, IT, and other departments to ensure smooth implementation by the predefined target date.
  • System liaison for growing efficiency: collaborate with IT and OBS to improve systems, automate processes, and implement validation rules to enhance payment process efficiency and minimize manual tasks.
  • Participate in digitalization efforts within the payment domain.
  • Digital promotion support: assist in digital promotion efforts, including communication with channels, agency visits, and preparation of promotional materials to achieve company objectives.
  • Project communication: effectively communicate project status, updates, and deliverables to both external and internal collaborators.
  • Perform other duties and responsibilities as periodically assigned by management to meet business needs.
  • Conduct visits to channels for digitalization promotion.
  • Participate in cross-departmental meetings focused on digitalization projects, new processes, guidelines, initiatives, and regulatory requirements.
  • Conduct monthly meetings with the department.
  • Participate in monthly operations meetings.
  • Attend weekly or bi-weekly meetings with the project team.
  • Engage in any additional meetings or communications as requested.
Requirements
  • Bachelor's degree with a minimum of 5 years of relevant experience.
  • Exceptional communication abilities and a professional appearance.
  • Strong interest in effective problem-solving.
  • Comprehensive understanding of payment systems and customer experience.
  • Collaborative teammate with a strong sense of responsibility and the capability to work independently.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Must acquire the relevant license if the role involves regulated activities.
  • Proficient in both spoken and written English and Chinese.
  • Preference will be given to candidates with IIQE papers 1, 3, and 5.
Why Join AIA International Limited?

At AIA International Limited, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to helping our employees achieve their career goals and provide opportunities for professional growth and development. We also offer a competitive compensation package and a range of benefits to support our employees' well-being and work-life balance. If you are a motivated and ambitious individual who is passionate about creating a healthier, more sustainable future for everyone, we encourage you to apply for this exciting opportunity.

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