Product Manager, Global Payments Solutions

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
About the Role

HSBC is seeking a highly skilled Product Manager to join our Global Payments Solutions team. As a Product Manager, you will be responsible for leading the development and execution of product plans to support the company's strategy execution.

Key Responsibilities
  • Local product ownership, new product development, and roll-out
  • Lead development of product and project plans to support the strategy execution
  • Ensure the product is designed to meet customer needs and is aligned to the global GPS strategy
  • Perform product performance analysis on a regular basis; provide directional change and drive optimization initiatives where needed
  • Execute product development, approval of new features, enhancements, pilots
  • Manage and maintain the Global Product Inventory (GPI) and ensure the product is sold to the designated client base only
  • Understand existing pricing tariff and own the annual certification of all relevant fees aligned to GPS strategies
  • Undertake market research to ensure pricing is still competitive and relevant
  • Define new pricing parameters and provide documented rationale to show how the respective product/services delivers a balanced exchange of value
  • Ensure that any new price points or changes to prices are approved/noted at the relevant governance forums and align to the LOB's Pricing Principles and Guidelines
  • Undertake remediation projects where needed to manager risk, revenue, and profitability streams
  • Act as the First Line of Defense - identify, assess, and monitor key product risks
  • Own Product Governance including periodic recertification, needed documentation for product governance such as product process maps etc.
  • Embed relevant product-specific recommendations from first, second, and third line of defense
  • Consult other product managers, service teams, and risk stewards regarding trigger events and issues
  • Work with the GDOCs and LoB teams to ensure correct product documentation storage/record keeping/audit trails maintained throughout the product lifecycle
  • Ensure product documentation is regularly reviewed with appropriate stakeholders as part of the product review cycle
  • Ensure the product is in line with local regulation and regional regulations where applicable
  • Understand the Wholesale Risk and Control Framework related to the Account Servicing value stream
  • Understand and manage product distribution network, roles, and responsibilities of those involved, including third-party providers (internal/external) and channels that are used in relation to the product (Internet Banking, Telephone Banking)
  • Establish an up-to-date product collateral (training material, internal/external factsheets etc)
  • Establish a periodic training routine for front-line, service, and onboarding teams
  • Facilitate internal/external comparison of product features (as appropriate) and establish mechanisms to obtain 'Voice of Customer' information (customer surveys, analysis of complaints etc.) to input new product development and evolution of existing features
  • Provide oversight and monitoring of account servicing activities as part of the account servicing value stream
  • Understand Wholesale Clients Services (WCS), DBS WCAS processes, respective OKRs, and KPIs and MI
  • Collaborate with WCAS and WCS on design of process maps, monitor, and facilitate the improvement of performance levels
  • Work together with WCS, WCAS, and LOB teams to identify tools and processes required to enable product/feature prelaunch activities (user acceptance testing (UAT), operational guidelines, marketing materials)
  • Regulators engagement. Support internal teams and external market participants, including regulators, in relation to consultation, proof-of-concept projects, pilots, and other industry collaborations
  • Marketing and though-leadership. Create and respond to media or marketing opportunities to promote HSBC's leading position in payments and liquidity management
Requirements
  • An agile self-starter ('learning-by-doing' attitude), with a curious mindset and strong eye on detail
  • Lateral thinker with strong analytical and good problem-solving skills
  • A good understanding of the market, economic trends, and regulatory environment
  • A proactive, self-driven nature, combined with a solid team-focused mindset
  • A team-worker with effective interpersonal skills and stakeholder management skills
  • Ability to effectively work in a diverse and multicultural team with remote working arrangement
  • Effective communicator across all levels, functional groups, and geographies with the ability to organize data to deliver compelling presentations
  • Minimum 3 years of experience in B2B/Wholesale Payments, Cash Management, or Transaction Banking required
  • Additional experience gained from DeFi, digital currencies & assets, central banks, stock and securities exchanges, fintechs, and wallet or card scheme settlement would be an advantage
  • Tertiary qualification in a relevant discipline
  • Experience in product management, client management, business transformation, or operations and cash management is desirable
  • Proficiency in MS Office, Word, Excel, and PowerPoint
  • Language proficiencies. Must have excellent English and Chinese verbal and written communication skills; mastery of one or more Asian languages would be an advantage

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