Operations Analyst

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

We are seeking a highly skilled and experienced Operations Analyst to join our team at DBS Bank (Hong Kong) Limited. As an Operations Analyst, you will play a critical role in managing the day-to-day activities of our Corporate Account Services section, ensuring the smooth operation of our banking systems, and providing exceptional customer service to our internal and external partners.

Key Responsibilities

• Assist the section manager in managing the day-to-day activities of the section, including handling and processing requests for account opening, change of mandate, change of address, and miscellaneous account maintenance.
• Handle and respond to inquiries/requests from internal/external partners/customers on service and account services processing of related matters.
• Provide guidance to section members and comply with the rules, guidelines, and regulatory requirements of the Bank, HKMA, MAS, etc., pertaining to operations, such as AML, Code of Conduct, and Information Security.
• Escalate exceptional/outstanding/suspicious transactions to unit/section manager and other relevant parties where appropriate for necessary action.
• Support system enhancement for various systems to perform user acceptance tests, live verifications, drill tests, etc.
• Support preparation of FATCA, Common Reporting Standard (CRS), Deposit Protection Scheme (DPS), and various reporting to regulators.

Requirements

• Post-secondary Education or above.
• 6 years of relevant working experience in banking operations (Less experience will be considered at Analyst).
• Knowledge and experience of banking operations and account services processing.
• Cash products' knowledge.
• Operational skills and knowledge.
• Accuracy and thoroughness in work.
• Good sense of risk control.
• Result and customer service oriented.
• Positive attitude, self-motivated, creative, and innovative.
• Good interpersonal and problem-solving skills.
• Good team player, supportive, and flexible to take up departmental tasks.
• Good in both written and spoken English.
• Good PC knowledge and skills.

What We Offer

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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