Operational Performance Analyst

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

About Prudential: Prudential's mission is to be partners for every life and protectors for every future. Our commitment to diversity and inclusion shapes our culture, ensuring that our people, customers, and partners feel valued and supported. We strive to create an environment where our employees can excel and make a meaningful impact on the business while pursuing their career aspirations.

Position Overview: We are seeking a dedicated Performance Metrics Analyst to assess our organizational operations and provide insights on enhancing efficiency and effectiveness. The role involves a thorough evaluation of existing policies and operational procedures, proposing modifications to optimize performance, and collaborating with management to implement necessary changes.

Key Responsibilities:

  • Conduct comprehensive analyses and document findings to prepare detailed reports with actionable recommendations.
  • Design and implement new processes and procedures aimed at improving operational efficiency.
  • Collaborate with management and staff to facilitate the adoption of changes.
  • Provide training for employees on new systems and policies.
  • Assess the effectiveness of newly implemented processes.

Qualifications:

  • Demonstrated experience as an Operations Analyst or in a similar capacity.
  • Exceptional verbal and written communication skills.
  • Expertise in consulting and project management.
  • Strong analytical and problem-solving abilities.
  • A degree in Business Administration or a related field is preferred.
  • Familiarity with the insurance and finance sectors is advantageous.
  • Proficient in statistical and database software.
  • Competent in MS Office applications.
  • Knowledge of MS Visio is a plus.


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