Retail Operations and Performance Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time
Retail Operations and Performance Manager

**Key Responsibilities:**

  • Drive performance and operational excellence in high-end luxury fashion stores in Hong Kong.
  • Develop and implement inspirational coaching programs for retail teams to deliver exceptional client satisfaction, business results, and operational efficiency.
  • Anticipate and address operational issues to stay ahead of changing trends.
  • Support various retail projects, including clienteling strategies, process and budgetary control, and store openings and closures.

**Requirements:**

  • Degree holder with more than 10 years' experience in store operations and management.
  • Proven track record in luxury retail.
  • Agile and open to new ideas; persuasive and data-driven; and people-oriented to establish meaningful relationships within the organization.
  • Manage commercial activities in the Hong Kong and Macau key account channels.
  • Formulate and develop tactical and strategic sales and pricing strategies to meet business and market share growth, profitability targets, and distribution extension.
  • Collaborate with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms and launch programs.
  • Lead and develop a strong sales team to achieve sales and profit targets.
  • Monitor sales team performance, optimize call routes, set sales targets, track sales performance, and provide on-the-job coaching to enhance performance.
  • Work closely with marketing to effectively implement marketing programs and maximize revenue.
  • Develop and drive commercial activities for a portfolio of Personal Care products in the HK and Macau Key Account channel.
  • Formulate and develop short- to long-term channel sales strategies and objectives, including business and market share growth, profitability targets, and distribution extension.
  • Handle all incoming customer enquiries.
  • 5-day workweek with fixed working hours.


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