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Operations Analyst

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

We are seeking a highly skilled and experienced Operations Analyst to join our team at DBS Bank (Hong Kong) Limited. As an Operations Analyst, you will play a critical role in ensuring the smooth operation of our Corporate Account Services department.

Key Responsibilities
  • Process Management
    • Assist the section manager in managing the day-to-day activities of the section.
    • Handle and process requests for account opening, change of mandate, change of address, miscellaneous account maintenance, and related activities in banking systems in accordance with established processing/control procedures, operating Delegation of Authorization (DoA), and service standards.
    • Handle and respond to inquiries/requests from internal/external partners/customers on service and account services processing of related matters.
    • Provide suggestions for streamlining operational procedures, increasing productivity, enhancing operational control, and achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously.
  • Compliance and Risk Management
    • Adhere to, provide guidance to section members, and comply with the rules, guidelines, and regulatory requirements of the Bank, HKMA, MAS, etc., pertaining to operations, e.g., AML, Code of Conduct, Information Security.
    • Comply with User Development and/or Managed Applications (UDMA) Policy requirement as well as UDMA governance process, control, and support tasks, if required.
    • Escalate exceptional/outstanding/suspicious transactions to unit/section manager and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation/Incident Management Policy.
  • Team Management
    • Provide coordination, guidance, coaching, and counseling to section members in completing the section's responsibilities.
    • Promote and encourage open and good communication amongst all levels of members.
  • Project Management and Others
    • Support system enhancement for various systems to perform user acceptance tests, live verifications, drill tests, etc.
    • Support preparation of FATCA, Common Reporting Standard (CRS), Deposit Protection Scheme (DPS), and various reporting to regulators.
    • Support the preparation of periodic performance, productivity, risk matrix reporting to management.
    • Support any initiatives, new services, ad-hoc tasks, and perform coordinator role as designated (e.g., BCP coordinator, PC coordinator, housekeeping coordinator, etc.).
    Requirements
    • Post-secondary Education or above.
    • 6 years of relevant working experience in banking operations (Less experience will be considered at Analyst).
    • Knowledge and experience of banking operations and account services processing.
    • Cash products' knowledge.
    • Operational skills and knowledge.
    • Accuracy and thoroughness in work.
    • Good sense of risk control.
    • Result and customer service oriented.
    • Positive attitude, self-motivated, creative, and innovative.
    • Good interpersonal and problem-solving skills.
    • Good team player, supportive, and flexible to take up departmental tasks.
    • Good in both written and spoken English.
    • Good PC knowledge and skills.