Banking Operations Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Opportunity at Hang Seng Bank Limited

Hang Seng Bank Limited is committed to delivering exceptional service to its customers. As a leading financial institution in Hong Kong, we are seeking a high-calibre professional to join our team as a Safe Deposits Officer.

About the Role

The successful candidate will be responsible for managing the operation and security of safe deposit boxes, ensuring customers' enquiries and transactions are handled efficiently, and supervising subordinates to maintain a high service standard. Additionally, they will be expected to cross-sell banking products and make referrals to sales staff to provide comprehensive banking services to customers.

Key Responsibilities
  • Manage the operation and security of safe deposit boxes to ensure efficient and secure service to customers
  • Handle customers' enquiries, requests, and transactions in a timely and professional manner
  • Supervise and coach subordinates to maintain a high service standard and ensure compliance with bank guidelines and regulatory codes
  • Cross-sell banking products and make referrals to sales staff to provide comprehensive banking services to customers

Requirements
  • Associate degree or higher diploma holder, or equivalent qualifications with relevant work experience
  • Minimum 3 years of relevant experience, preferably in the banking industry
  • Strong self-motivation and ability to work independently
  • Proficiency in both English and Chinese
  • High level of customer-centricity mindset with dedication to delivering exceptional quality services

Why Join Us

At Hang Seng Bank Limited, we offer a dynamic working environment, good career development opportunities, and competitive compensation packages. If you are a motivated and customer-focused individual looking for a challenging role in the banking industry, we encourage you to apply for this exciting opportunity.

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