Operations Support Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank Full time

Main Responsibilities:

Operations Support Specialist

As an Operations Support Specialist at Fubon Bank, you will be responsible for providing excellent customer service and support to our customers. Your key responsibilities will include:

  • Providing timely and effective responses to customer inquiries and complaints received through various channels.
  • Assisting with sales administration tasks, such as personal loan processing, data input, application quality control, and document submission.
  • Serving as a liaison between Sales Teams and related Departments to handle and process personal loan applications.
  • Tracking customer application progress, handling loan drawdown and repayment, and ensuring timely and accurate communication with customers.
  • Participating in other operations duties and ad-hoc projects as assigned by management.

Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Post-secondary education or above.
  • At least 2 years of relevant experience in customer service, preferably in a banking or financial institution.
  • Pleasant telephone manner, strong interpersonal skills, and a service-oriented attitude.
  • Proficiency in English and Cantonese languages.
  • Understanding of relevant policies and procedures of the Bank, as well as regulatory requirements.
  • English and Chinese typing skills.
  • Proficiency in Microsoft and Access software.
  • Communication skills in Mandarin language are a plus.
  • Ability to work in a team environment, with a strong commitment to delivering quality customer service.


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