Senior Operations Specialist
1 month ago
DBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in ensuring the smooth operation of our structured investment products, notes, and bonds services.
Key Responsibilities
- Monitor daily operations to ensure quality services are delivered to customers according to SLA agreements and Department Operation Manuals.
- Perform trade checking, life cycle events monitoring, and settlement-related activities.
- Assist supervisors in prioritizing processing jobs to achieve optimal operational efficiency.
- Ensure timely delivery of periodical reports to management and services partners, including custodians.
- Assist in training staff and understanding bank policies on information protection, security control, and regulatory compliance.
- Provide support for daily transactions and monitor staff/vendor performance to ensure adherence to SLA agreements.
- Handle internal/external customer complaints and ensure responsive problem-solving for enquiries from business and other units.
- Provide periodic operational reports and management reports as required.
- Perform checking and reconciliation of general ledgers and other system records.
- University graduate.
- Minimum 1 year's experience in banking operations related to structured investment products, notes, and bonds.
- Experience in project management.
- Knowledge of Private and Consumer banking practices and procedures.
- Good interpersonal and communication skills.
- Good sense of risk awareness.
- Able to perform teamwork and collaborate with subordinates.
- Hard working and willing to accept suggestions and comments.
- Ownership of results and commitment to personal goals.
- Knowledge of consumer banking operations and backend operations of structured investment products, notes, and bonds.
- Proficiency in MS Office.
DBS Bank (Hong Kong) Limited is a leading financial services group in Hong Kong, providing a wide range of banking and financial services to individuals, businesses, and institutions. We are committed to delivering exceptional customer service and creating value for our stakeholders.
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