Senior Operations Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

As a Senior Operations Specialist at DBS Bank (Hong Kong) Limited, you will play a critical role in ensuring the smooth operation of our technology infrastructure. Your primary responsibility will be to process customer information enquiry requests and handle various court orders, including account record investigation, debit notes & vouchers, freezing deceased/bankrupt/winding up customer accounts, and Caution List updates. You will also be responsible for interpreting and analyzing information received from external parties, such as law enforcement agencies or regulatory bodies, and providing succinct summaries for document and information retrieval.

Key Responsibilities
  • Process customer information enquiry requests and handle various court orders, including account record investigation, debit notes & vouchers, freezing deceased/bankrupt/winding up customer accounts, and Caution List updates.
  • Interpret and analyze information received from external parties, such as law enforcement agencies or regulatory bodies, and provide succinct summaries for document and information retrieval.
  • Ensure all transactions are properly authorized before processing and meet the requirements stipulated in the Operation Manual.
  • Provide support to daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time or according to industry practice or as required in court order, accuracy and correctness, and comply to bank policies and regulatory requirements.
  • Handle internal/external customer complaints tactfully and ensure responsive problem-solving for enquiries from branches and other units/parties within benchmark.
  • Understand the bank policies on information protection, risk & security control, and regulatory compliance and report problems and exceptions to supervisor immediately.
  • Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor.
  • Provide periodic operational reports and management reports as required.
  • Assist team leader to review and update the operation manuals, operation handbook, and SOP.
  • Perform GL and system record checking/reconciliations on a timely basis and escalate material differences to supervisor.
  • Participate and familiarize with the procedures as documented in the BCP Plan to ensure operations will not be interrupted due to disaster.
  • Provide support in ad-hoc projects and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations.

Requirements
  • Practical experience in banking operations to handle external enquiry from law enforcement agencies, various court orders, bankruptcy/winding up procedures, deceased cases, and consumer banking operations.
  • Minimum 4 years experience in consumer banking operations.
  • Experience of dealing with regulatory matters or supporting compliance function will also be considered.
  • Able to accept guidance and instruction of supervisor towards achieving the team's goals.
  • Being attentive to details of assigned job and self-discipline.
  • Ownership of results and commitment to personal goals.
  • Good interpersonal and communication skills.
  • Fast and accurate typing.
  • Knowledge of Company Ordinance, bankruptcy/winding up procedures, and consumer banking practices & procedures.
  • Banking Certificate of HKIB is an advantage.

What We Offer
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

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