Senior IT Operations Specialist
2 days ago
We are seeking an experienced Senior IT Operations Specialist to join one of our clients in the insurance industry.
Job Description:
- Lead the end-to-end incident and problem management process, focusing on L&H business issues related to applications and auxiliary systems.
- Collaborate with technical teams, including Digital/Infra, offshore development centers, and external vendors, to investigate functional and system errors.
- Conduct regular health checks on applications and drive continuous improvement of Life and Health systems.
- Communicate effectively with business and technical stakeholders on incidents, providing timely updates and escalating critical issues as necessary.
Requirements:
- Bachelor's degree in information technology or a related field.
- Over 5 years of experience with waterfall and/or Agile development practices.
- Familiarity with various IT platforms, including Life and Health administrative platforms like Ingenium, LifeAsia, and Policy administration and claims application.
- Strong analytical and problem-solving skills, particularly in integrating and recommending complex IT solutions.
- Able to work across countries, regions, and time zones, collaborating with diverse cultures and technical capabilities.
- Excellent written and spoken English and Chinese language skills.
Compensation and Benefits:
- $120,000 - $150,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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