Senior IT Operations Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Associates Full time

We are seeking an experienced Senior IT Operations Specialist to join one of our clients in the insurance industry.

Job Description:

  • Lead the end-to-end incident and problem management process, focusing on L&H business issues related to applications and auxiliary systems.
  • Collaborate with technical teams, including Digital/Infra, offshore development centers, and external vendors, to investigate functional and system errors.
  • Conduct regular health checks on applications and drive continuous improvement of Life and Health systems.
  • Communicate effectively with business and technical stakeholders on incidents, providing timely updates and escalating critical issues as necessary.

Requirements:

  • Bachelor's degree in information technology or a related field.
  • Over 5 years of experience with waterfall and/or Agile development practices.
  • Familiarity with various IT platforms, including Life and Health administrative platforms like Ingenium, LifeAsia, and Policy administration and claims application.
  • Strong analytical and problem-solving skills, particularly in integrating and recommending complex IT solutions.
  • Able to work across countries, regions, and time zones, collaborating with diverse cultures and technical capabilities.
  • Excellent written and spoken English and Chinese language skills.

Compensation and Benefits:

  • $120,000 - $150,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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