Lead Technical Specialist, Network Operations Center
1 month ago
Position Overview
As a key member of our Network Operations Center, you will be responsible for ensuring the reliability and performance of our telecommunications services. Your expertise will be crucial in managing network surveillance, service restoration, and impact analysis across various platforms including Voice, Broadband, Data, and Cloud.
Key Responsibilities
- Execute network monitoring and restoration tasks to address service disruptions.
- Conduct immediate troubleshooting and restoration efforts to mitigate equipment failures.
- Facilitate network incident management, collaborating with supervisory teams and informing relevant stakeholders.
- Contribute to the documentation of procedures and the preparation of analytical reports.
- Participate in shift duties to ensure continuous 24/7 operational support, with applicable shift allowances.
Qualifications
- A Higher Diploma or equivalent in Telecommunications, Engineering, Information Technology, Computer Science, or related fields.
- At least 3 years of relevant industry experience.
- Strong interpersonal and communication abilities.
- Familiarity with programming languages is advantageous.
- Self-driven and capable of working autonomously.
- Proficient in both written and spoken English and Chinese.
- Candidates with less experience or lower qualifications may be considered for the role of Technical Officer .
Work Environment
We provide a competitive salary package along with attractive benefits, including a minimum of 14 days of Annual Leave, Medical Insurance, and a Discretionary Bonus. We are committed to fostering an exciting and rewarding career for our employees.
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