Network Operations Center Engineer
4 weeks ago
HKT NOC Engineer Job Description
The NOC Engineer is a critical role in our Data Center Operations team, responsible for providing exceptional service and support to our customers. As a NOC Engineer, you will be the primary point of contact for all Data Center-related issues, ensuring timely provisioning, incident management, and operation requests.
Key Responsibilities:
- Perform daily service support in the PCCW Global Network / Service Operations Center in Hong Kong
- Conduct daily wirings and cabling works at Telecom House Data Center and other PCCW Global Pop sites as instructed by Supervisor/Manager
- Receive requests from Data Center NOC to lay Fibers and different type of cables, connect it to customer rack equipment port as required
- Prepare and perform the wiring and cabling cutover work at non-office hours as pre-arranged by Data Center Manager
- Carry out mechanical installation work to fit the needs of Data Centers
- Maintain working environment by providing general cleaning and routine maintenance duties at Telecom House Data Center
- Support Data Center NOC to handle equipment in/out; data entry to Inventory system and miscellaneous supporting works as assigned by supervisor/Manager
- Fabricate different type of cabling (Cat5e UTP, coaxial..etc) and connector (RJ45, BNC...etc)
- Other related duties as assigned
Qualification/Skills:
- Certificate holder or above in Electronic/Information Technology Engineering; OR
- 1-2 years of Data Center experience (Technical education/Training/Aptitude will be considered in lieu of work experience)
- Possess Certificate of Registration of Electrical Worker (Grade A) is an advantage
- Basic oral/written communications skills (clarity and conciseness)
- Basic English and Chinese speaking; Fluent Putonghua is an advantage
- Customer-oriented good initiative, self-motivated and able to work under pressure
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