Network Operations Center Engineer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

HKT NOC Engineer Job Description

The NOC Engineer is a critical role in our Data Center Operations team, responsible for providing exceptional service and support to our customers. As a NOC Engineer, you will be the primary point of contact for all Data Center-related issues, ensuring timely provisioning, incident management, and operation requests.

Key Responsibilities:

  • Perform daily service support in the PCCW Global Network / Service Operations Center in Hong Kong
  • Conduct daily wirings and cabling works at Telecom House Data Center and other PCCW Global Pop sites as instructed by Supervisor/Manager
  • Receive requests from Data Center NOC to lay Fibers and different type of cables, connect it to customer rack equipment port as required
  • Prepare and perform the wiring and cabling cutover work at non-office hours as pre-arranged by Data Center Manager
  • Carry out mechanical installation work to fit the needs of Data Centers
  • Maintain working environment by providing general cleaning and routine maintenance duties at Telecom House Data Center
  • Support Data Center NOC to handle equipment in/out; data entry to Inventory system and miscellaneous supporting works as assigned by supervisor/Manager
  • Fabricate different type of cabling (Cat5e UTP, coaxial..etc) and connector (RJ45, BNC...etc)
  • Other related duties as assigned

Qualification/Skills:

  • Certificate holder or above in Electronic/Information Technology Engineering; OR
  • 1-2 years of Data Center experience (Technical education/Training/Aptitude will be considered in lieu of work experience)
  • Possess Certificate of Registration of Electrical Worker (Grade A) is an advantage
  • Basic oral/written communications skills (clarity and conciseness)
  • Basic English and Chinese speaking; Fluent Putonghua is an advantage
  • Customer-oriented good initiative, self-motivated and able to work under pressure


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