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Data Center Operations Engineer
2 months ago
We are seeking a highly skilled Data Center Engineering Operations Engineer to join our team at Amazon Data Services Hong Kong Limited. As a key member of our Data Center Engineering Operations team, you will be responsible for ensuring the highest standards of operational performance in the aspects of safety, security, availability, productivity, capacity, and efficiency.
Key Responsibilities- Serve as the primary business interface with the Colocation provider's technical and facility teams to address day-to-day operational requirements within the Availability Zone (AZ).
- Supervise the on-site Colocation providers and respective contractors to ensure all works performed are compliant with established practices, procedures, and local legislation.
- Manage Colocation suppliers to conduct routine maintenance and respond to emergency services for critical systems, including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
- Generate change management requests and incident management tickets for Data Center facilities.
- Engage in non-office on-call responsibilities and respond promptly to emergency situations or incidents, such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures to effectively handle these situations.
- Deeply involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues.
- Establish comprehensive English documentation to business and facility operations in partnership with the Colocation provider.
- Constantly explore and recommend improvements to enhance the data center safety, security, and availability.
- Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards.
- Take charge of the installation of the racks and conduct the rack space, power/cooling assessment.
- Lead new build and expansion projects to improve operations efficiency, including the design, implementation, and commissioning phases.
- Assist in internal recruitment, including conducting interviews and assisting with onboarding.
The Data Center Engineering Operations Team is a group committed to maintaining the critical data center infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the facility's Mechanical, Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of the data centers.
Requirements- Holder of a diploma, an undergraduate degree, or above in any engineering-related discipline.
- Minimum 3 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as data centers, operation factories, substations, hospitals, etc.
- Strong ability to understand mechanical systems (CRAC/CRAH, AHU, chillers, cooling towers, thermal buffer tanks, heat exchangers, plumbing systems, pumps, valves, duct systems, fans, dampers, fire detection and extinguishing systems, drainage systems, building monitoring systems, automatic control systems).
- Proven experience in major facilities incident management.
- Interest in the maintenance and improvement works of critical facility infrastructure in the data center.
- Good work attitude and eagerness to learn, with deep attention to details and accuracy.
- Energetic, adaptable, and possess strong problem-solving skills.
- Strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others.
- Ability to deliver facility expansion projects on time.
- Enjoy working in an inclusive and diverse environment.
- Strong bi-lingual verbal and written communication skills (English and Chinese).