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Data Center Operations Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Intersoft KK Full time

About Intersoft KK

Intersoft KK is a global Information Technology and Services Company offering a wide range of web and mobile application design & development, Salesforce & SAP enterprise solutions. With a rich history spanning 24 years, we have served over 1000 clients and completed over 550 projects for our valued customers with a comprehensive range of technology-related services and end-to-end solutions.

The Role

We are seeking a highly skilled Data Center Engineer to join our team. As a Data Center Engineer, you will be responsible for providing touch support for data center equipment, including servers, backup systems, storage devices, and network equipment. You will perform hands-on tasks such as inventory capture, logistics support, portable storage media management, shipping/receiving, and asset tagging/barcoding.

Responsibilities

  • Provide technical support for data center equipment, including servers, backup systems, storage devices, and network equipment.
  • Perform hands-on tasks such as inventory capture, logistics support, portable storage media management, shipping/receiving, and asset tagging/barcoding.
  • Coordinate with hardware vendors for replacements and facilitate restoration time during business hours.
  • Conduct visual inspections and fault isolation for third-party equipment.
  • Assist in diagnosing and resolving system-related issues, coordinating with third-party vendors when necessary.
  • Rack, stack, install, and decommission equipment as requested.
  • Conduct network cable testing, patching, and end-to-end network patching.
  • Provide after-hours support for critical network upgrades and maintenance.
  • Participate in disaster recovery testing and maintain timely communication on issue status and resolution.
  • Update tickets for all reported incidents and troubleshoot network connectivity issues using diagnostic tools.
  • Provide project-based support as requested by clients.
  • Conduct annual audits of offsite tape storage vendors' inventory.
  • Prepare and manage media for off-site storage and transfer as requested by clients.
  • Log and track physical storage media in tape tracking systems.
  • Manage inventory, insertion, collection, and reconciliation of tapes in storage libraries.
  • Follow structured cabling best practices including clean routing and labeling of cables.

Ideal Profile

We are looking for a highly skilled and experienced Data Center Engineer who can effectively liaise with stakeholders. Requirements include:

  • Business Level English and Japanese (N3 Minimum) to effectively liaise with the stakeholders of the region.
  • Experience in data center operations and equipment maintenance.
  • Knowledge of network infrastructure and troubleshooting methodologies.
  • Familiarity with inventory management and logistics procedures.
  • Ability to work independently and in a team environment.
  • Strong communication and customer service skills.
  • Flexibility to provide after-hours support and onsite presence within 4 hours when needed.

What's on Offer?

  • Work alongside & learn from best in class talent
  • Join a well known brand within IT Services
  • Excellent career development opportunities