Data Center Operations Specialist

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

About the Role

We are seeking a highly skilled Data Center Operations Specialist to join our team at Snaphunt. As a key member of our IT infrastructure team, you will be responsible for ensuring the smooth operation of our data center facilities.

Key Responsibilities

  • Provide technical support for data center equipment, including servers, backup systems, storage devices, and network equipment.
  • Perform hands-on tasks such as inventory management, logistics support, and asset tracking.
  • Coordinate with hardware vendors for replacements and facilitate restoration time during business hours.
  • Conduct visual inspections and fault isolation for third-party equipment.
  • Assist in diagnosing and resolving system-related issues, coordinating with third-party vendors when necessary.
  • Rack, stack, install, and decommission equipment as requested.
  • Conduct network cable testing, patching, and end-to-end network patching.
  • Provide after-hours support for critical network upgrades and maintenance.
  • Participate in disaster recovery testing and maintain timely communication on issue status and resolution.
  • Update tickets for all reported incidents and troubleshoot network connectivity issues using diagnostic tools.
  • Provide project-based support as requested by clients.
  • Conduct annual audits of offsite tape storage vendors' inventory.
  • Prepare and manage media for off-site storage and transfer as requested by clients.
  • Log and track physical storage media in tape tracking systems.
  • Manage inventory, insertion, collection, and reconciliation of tapes in storage libraries.
  • Follow structured cabling best practices including clean routing and labeling of cables.

Requirements

  • Business-level English and Japanese language proficiency to effectively communicate with stakeholders.
  • Experience in data center operations and equipment maintenance.
  • Knowledge of network infrastructure and troubleshooting methodologies.
  • Familiarity with inventory management and logistics procedures.
  • Ability to work independently and in a team environment.
  • Strong communication and customer service skills.
  • Flexibility to provide after-hours support and onsite presence within 4 hours when needed.

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